Private Family Office | General Manager
2 days ago
Overview:
We are seeking a highly motivated and hands-on General Manager to lead our resort to new heights. The ideal candidate will be a results-driven leader with extensive experience in 4- and 5-star hotels. Comfortable reporting directly to the owner, the successful candidate must demonstrate resilience, determination, and the ability to build a high-performing team. This role requires strong operational expertise, an eye for detail, and the ability to inspire and empower teams to deliver exceptional guest experiences.
Key Responsibilities:
Operational Leadership:
- Provide strategic direction and hands-on management of all resort operations, including front office, housekeeping, food and beverage, spa, and recreation facilities.
- Ensure smooth daily operations by maintaining a visible and active presence on the property.
- Monitor and manage the resort’s financial performance, including revenue, expenses, and profitability, ensuring alignment with established goals.
Revenue Management:
- Develop and execute revenue-generating strategies, including room rate optimization, upselling initiatives, and special promotions.
- Collaborate with the sales and marketing teams to drive bookings and optimize occupancy rates.
- Analyze market trends and adjust strategies to maximize revenue across all segments.
Guest Satisfaction:
- Drive initiatives to enhance the guest experience, ensuring personalized service and consistent delivery of high-quality standards.
- Monitor guest feedback through reviews, surveys, and direct interactions, implementing corrective actions as needed.
- Foster a culture of guest-first service, training staff to anticipate and exceed guest expectations.
Team Leadership:
- Recruit, train, and mentor department heads and staff, building a high-performing team dedicated to excellence.
- Conduct regular performance evaluations, providing feedback and development plans to ensure continuous improvement.
- Lead by example, promoting a positive, collaborative, and results-oriented workplace culture.
Property Maintenance & Standards:
- Oversee the maintenance and upkeep of the property, ensuring all facilities are in excellent condition.
- Ensure compliance with health, safety, and environmental regulations.
- Maintain and enforce brand standards across all areas of the resort.
Financial Management:
- Prepare and manage the resort’s annual budget, ensuring efficient allocation of resources.
- Monitor financial reports and KPIs to identify areas for improvement and implement cost-saving measures.
- Work closely with ownership or corporate offices to align financial goals and strategies.
Community and Stakeholder Relations:
- Act as the primary ambassador for the resort, fostering relationships with local businesses, government officials, and the community.
- Represent the resort in industry events and forums to enhance its reputation and visibility.
- Build strong partnerships with vendors, suppliers, and other stakeholders to support operational needs.
Requirements:
Experience:
- Minimum of 5-10 years of progressive leadership experience in luxury resort or hospitality management, specifically in 4- and 5-star properties.
- Proven track record of increasing revenue and improving guest satisfaction.
Skills and Attributes:
- Exceptional leadership and communication skills, with the ability to inspire and motivate teams.
- Strong financial acumen, including budgeting, forecasting, and financial analysis.
- Proficiency in property management systems (PMS) and other relevant software.
- Hands-on and approachable management style, with a focus on visibility and accessibility.
- Results-driven mindset with a relentless focus on achieving and exceeding goals.
- Resilience and determination to navigate challenges and drive success.
- High adaptability and problem-solving skills in a fast-paced environment.
- Comfortable reporting directly to the owner and aligning strategies with their vision.
Education:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Advanced certifications or an MBA are a plus.
What We Offer:
- Competitive salary.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional growth and development.
- A vibrant work environment with the chance to lead a premier resort property.
Join us in shaping unforgettable guest experiences and setting a new standard for excellence in resort management. If you’re ready to take on this exciting challenge, apply today
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