General Manager

5 days ago

Palm Beach, United States Private Family Office Full time

We are seeking an experienced and dynamic General Manager to lead our limited-service hotel property. We are committed to delivering exceptional guest experiences and maintaining the highest standards of hospitality and operational excellence.


Position Summary

The General Manager will be responsible for overall property management, strategic leadership, financial performance, and team development. This role requires a seasoned hospitality professional with a proven track record of success in limited-service hotel operations.

Key Responsibilities Strategic Leadership

  • Develop and implement strategic plans to drive hotel performance and achieve financial objectives
  • Create and maintain a culture of exceptional customer service and team excellence
  • Represent the hotel in the local business community and develop strategic partnerships
  • Continuously analyze market trends and competitive landscape to identify growth opportunities

Operational Management

  • Oversee daily hotel operations, ensuring smooth and efficient functioning across all departments
  • Manage front desk, housekeeping, maintenance, and breakfast service operations
  • Develop and implement standard operating procedures (SOPs)
  • Ensure compliance with brand standards, health and safety regulations, and local hospitality guidelines
  • Manage property maintenance, renovations, and capital improvement projects

Financial Performance

  • Develop and manage annual budget and financial forecasts
  • Monitor and optimize revenue streams, including room revenue, ancillary services, and cost control
  • Prepare comprehensive financial reports for ownership and brand management
  • Implement strategies to improve profitability and operational efficiency
  • Conduct regular financial reviews and develop corrective action plans as needed

Human Resources and Team Development

  • Recruit, train, and develop a high-performing hotel team
  • Conduct performance evaluations and provide ongoing coaching and mentorship
  • Create and maintain a positive work environment that promotes teamwork and employee engagement
  • Develop and implement staff training programs
  • Manage employee relations and resolve workplace conflicts

Guest Experience and Quality Assurance

  • Ensure consistently high-quality guest experiences
  • Personally engage with guests to address concerns and maintain service excellence
  • Monitor and analyze guest feedback and satisfaction scores
  • Implement continuous improvement initiatives based on guest and team member input
  • Manage online reputation and guest reviews across various platforms

Sales and Marketing

  • Develop and execute sales and marketing strategies to drive occupancy and revenue
  • Build and maintain relationships with corporate clients, travel agencies, and event planners
  • Participate in local tourism and business networking events
  • Manage digital marketing efforts and online distribution channels
  • Create targeted marketing campaigns to increase hotel visibility and bookings

Required Qualifications

  • Minimum of 5 years of proven experience as a General Manager in a limited-service hotel
  • Bachelor's degree in Hospitality Management, Business Administration, or related field
  • Extensive knowledge of hotel operations, revenue management, and financial planning
  • Proven track record of improving hotel performance and guest satisfaction
  • Strong leadership and team development skills
  • Excellent communication and interpersonal abilities
  • Advanced proficiency in property management systems (PMS) and revenue management software
  • Demonstrated ability to drive operational efficiency and cost management

Preferred Qualifications

  • 7+ years of hotel management experience
  • Advanced certifications in hospitality management
  • Bilingual capabilities
  • Experience with hotel renovation and repositioning projects

Compensation and Benefits

  • Competitive base salary commensurate with experience
  • Performance-based bonuses
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off
  • Professional development opportunities
  • Employee discounts

Physical Requirements

  • Ability to stand, walk, and move throughout the property for extended periods
  • Capable of lifting up to 25 pounds
  • Flexible schedule, including evenings, weekends, and holidays

Work Environment

  • Fast-paced limited-service hotel setting
  • Primarily indoor work with occasional outdoor activities
  • High-stress environment requiring excellent multitasking and problem-solving skills

Application Instructions

Interested candidates should submit:

  • Detailed resume
  • Professional cover letter
  • References from previous hospitality leadership roles
  • Proof of relevant certifications

We are an Equal Opportunity Employer

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