Experience Integration Director

1 week ago

Boston, United States Elevance Health Full time

Anticipated End Date: 2025-01-20

Position Title: Experience Integration Director - Human-Centered Design

Job Description:

Experience Integration Director - Human-Centered Design

Location: This position will work a hybrid model (remote and office). Ideal candidates must live within 50 miles of a PulsePoint location.


The Experience Integration Director, HCD, is responsible for supporting the enterprise strategy on the future of work, workplace, and workforce by integrating the customer experience across value streams (e.g. Future of Care, Future of Operations, Future of Insurance, and Future of Experience). Key stakeholder focus areas will include employers, brokers, members, providers, community constituents, and Elevance Health associates. As a human-centered design thinker, you will work side-by-side with our business leaders to understand the humans we serve, craft clear opportunities for growth and engagement, invent what the future looks like, and work with others to bring those ideas to life.

How you will make an impact:

  1. Hands-on work with and across value streams to connect and reflect the future company experience, identify the critical moments that matter, develop key measures of experience, and co-design the feedback loop across the enterprise (e.g. technology, process, and workforce design).
  2. Connects business priorities to experience goals to form an end-to-end view of the value the company brings to its customers.
  3. Knowledge of human-centered design methodology and strong leadership through project work leveraging best practices and tools.
  4. Uncovering, exploring, and finding the story in the data that ensures innovation’s strategic recommendations are informed opinions based on evidence.
  5. Building customer profiles, mapping customer journeys, and identifying pain points where an omni-channel experience can be re-imagined.
  6. Designing and leading workshops with internal teams and/or clients; facilitating conversations, championing unexpected insights to inspire creative solutions.
  7. Contribute to translating business issues into research design and lead screener and discussion guide development, recruitment monitoring, quality assurance, research collection, and reporting.
  8. Contribute to translating research findings into actionable insights and leverage insights together with other sources, to inform personas, journeys, need states, innovation concepts.
  9. Stay up to date on emerging research methods and providers to drive improvements in the insight-generation process.
  10. Lead small project teams when needed.

Minimum Requirements:

Requires a BA/BS related to human-centered design, product/service design, or related field and a minimum of 8 years experience related to customer and employee experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

  1. Experience designing and building solutions for Healthcare is highly desired.
  2. 8-10 years of design thinking experience. Should have experience delivering work using a human-centered design process.
  3. Should demonstrate a growing understanding of user-centered design methods and best practices.
  4. Ability to visualize and prototype (in collaboration with a design team) intended solutions at various levels of fidelity to use as stimuli in research.
  5. Design skills are a plus.
  6. Previous work with behavior change models and applications is strongly desired. (Not theory only).
  7. Health industry, management consulting, or related experience strongly preferred.
  8. Critical thinking, creative problem-solving, knowledge, and experience with customer segmentation, persona development, journey mapping, and storytelling (personas, journey mapping) are strongly preferred.
  9. Must have great communication skills, be a self-starter, and have the ability to thrive in a fast-paced, collaborative, agile environment while leading iterative process improvement efforts across multiple initiatives.

Job Level: Director Equivalent

Workshift:

Job Family: BSP > Business Support

Who We Are:

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work:

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Compensation and Benefits:

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

COVID-19 Vaccination Requirement:

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Equal Employment Opportunity:

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

#J-18808-Ljbffr

  • Director of Client Strategy

    2 weeks ago

    Boston, United States Belfort Group Full time

    If you’re interested in working here, please forward a cover letter and resume to: jobs@thebelfortgroup.com Reports to: Vice President Position Description We are seeking a seasoned and strategic digital marketing professional to join our team. The ideal candidate will have 10-15 years of digital marketing and media buying experience....

  • Director, Grid Integration

    5 hours ago

    Boston, United States Bluewave Full time

    About us: BlueWave's mission is to protect our planet by transforming access to renewable energy. As a pioneering renewable energy company that develops and owns solar and battery storage projects, BlueWave has a long track record of success and is developing several gigawatts of solar and battery storage projects throughout the United States to ensure our...

  • Director, Talent Experience

    3 weeks ago

    Boston, United States Edelman Financial Engines, LLC Full time

    Director, Talent ExperienceAt Edelman Financial Engines (EFE), we believe everyone deserves to move their financial life forward! We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and generations to follow. Our clients trust us to guide them forward with empathy,...

  • Director of Healthcare System Integration

    7 days ago

    Boston, MA, United States Specht & Associates Full time

    Our client, a large hospital in the Boston, MA area, is seeking a strategic, collaborative and execution-oriented Senior Director of Hospital Integration to successfully incorporate newly-acquired hospitals into the Health System. The Senior Director will play an important role in extending the academic and clinical mission of the hospital, by ensuring that...

  • Director/Sr. Director, Clinical Operations

    4 weeks ago

    Boston, United States Scorpion Therapeutics Full time

    Scorpion is a pioneering clinical-stage oncology company redefining the frontier of precision medicine to deliver optimized and transformational therapies for larger populations of patients with cancer. Scorpion has built a proprietary and fully integrated platform of the most advanced technologies across cancer biology, medicinal chemistry, and data...

  • Director, Customer Experience Design and Operations

    4 months ago

    Boston, United States Saviance Full time

    Job Title: Director, Customer Experience Design and Operations Duration: 3-6 Months Contract to Hire Location: Remote About BigRio: BigRio is a remote technology consulting firm headquartered in Boston. We deliver a range of solutions including custom machine learning/AI integrations and data warehousing and processing solutions. Our comprehensive...

  • Director, M&A Integration and Transformation

    3 weeks ago

    Boston, United States Zelis Healthcare, LLC Full time

    POSITION OVERVIEW: We're looking for a talented individual with strong analytical and project management skills to have a significant impact on understanding and growing our business. This role will report to the SVP, Integration Management Office and work closely with leaders across the organization to support M&A integration programs. The right candidate...

  • Director, User Experience Design

    3 weeks ago

    Boston, United States onbe Full time

    Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect...

  • Director, User Experience Design

    1 week ago

    Boston, United States Onbe Full time

    Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with...

  • Senior Director, Employee Experience

    6 days ago

    Boston, United States Spur Therapeutics Full time

    Why Spur? Gene therapy is at an inflection point. Amidst the noise of countless emerging modalities, we've been hard at work refining our science and advancing our programs with quiet determination and a bold ambition to unlock the true potential of gene therapy to change the trajectory of more patients' lives. Come join Spur's dedicated team of scientists,...

  • Senior Director, Employee Experience

    5 days ago

    Boston, United States Spur Therapeutics Full time

    Why Spur? Gene therapy is at an inflection point. Amidst the noise of countless emerging modalities, we've been hard at work refining our science and advancing our programs with quiet determination and a bold ambition to unlock the true potential of gene therapy to change the trajectory of more patients' lives. Come join Spur's dedicated team of scientists,...

  • Senior Director

    1 week ago

    Boston, United States Dana-Farber Cancer Institute Full time

    THE DANA-FARBER CANCER INSTITUTE (DFCI) is seeking a visionary leader to join our team as the Senior Director of Product and Technology, serving our esteemed research community.This pivotal role reports directly to the Vice President (VP) of Research Informatics Operations (RIO) and plays a critical role in the development, implementation, and continuous...

  • Senior Director

    2 weeks ago

    Boston, United States Dana-Farber Cancer Institute Full time

    THE DANA-FARBER CANCER INSTITUTE (DFCI) is seeking a visionary leader to join our team as the Senior Director of Product and Technology, serving our esteemed research community.This pivotal role reports directly to the Vice President (VP) of Research Informatics Operations (RIO) and plays a critical role in the development, implementation, and continuous...

  • Director, Baseball Systems

    2 months ago

    Boston, United States Boston Red Sox Full time

    DEPARTMENT OVERVIEW: Members of the Baseball Systems Team at the Boston Red Sox are focused on designing, building, and refining the software and data pipelines used within Baseball Operations. These tools and applications are an integral part of the decision-making process, are directly integrated in the workflows of all departments within Baseball...

  • Director, Baseball Systems

    5 days ago

    Boston, United States Boston Red Sox Full time

    DEPARTMENT OVERVIEW: Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Members of the Baseball Systems Team at the Boston Red Sox are focused on designing, building, and refining the software and data pipelines used within Baseball Operations. These tools and applications are an integral...

  • Director, Baseball Systems

    6 hours ago

    Boston, United States Boston Red Sox Full time

    DEPARTMENT OVERVIEW: Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Members of the Baseball Systems Team at the Boston Red Sox are focused on designing, building, and refining the software and data pipelines used within Baseball Operations. These tools and applications are an integral...

  • Cloud Infrastructure Director

    1 month ago

    Boston, Massachusetts, United States Jobot Full time

    Job Summary:We are seeking a highly skilled Director of Cloud Infrastructure to lead our engineering firm's IT security strategy. As a key member of our team, you will be responsible for managing our security infrastructure, ensuring the confidentiality, integrity, and availability of our digital assets, and mitigating risks associated with threats and...

  • Director of Marketing

    4 weeks ago

    Boston, United States Creative Circle Full time

    DIRECTOR OF MARKETING (CPG / FOOD & BEV)Location: Boston, MA and/or Stratham, NHHybrid Schedule: 2x days in Boston, ideally Thursdays in Stratham, NHSalary: $137K-$178KTimeline for hire: 3 interviews, but will be expedited - hire ideally by Mid NovemberNOTE: In order to consider the most highly qualified candidates, relocation assistance to the Boston area...

  • Director of Marketing

    4 weeks ago

    boston, United States Creative Circle Full time

    DIRECTOR OF MARKETING (CPG / FOOD & BEV)Location: Boston, MA and/or Stratham, NHHybrid Schedule: 2x days in Boston, ideally Thursdays in Stratham, NHSalary: $137K-$178KTimeline for hire: 3 interviews, but will be expedited - hire ideally by Mid NovemberNOTE: In order to consider the most highly qualified candidates, relocation assistance to the Boston area...

  • Director of Marketing

    4 weeks ago

    boston, United States Creative Circle Full time

    DIRECTOR OF MARKETING (CPG / FOOD & BEV)Location: Boston, MA and/or Stratham, NHHybrid Schedule: 2x days in Boston, ideally Thursdays in Stratham, NHSalary: $137K-$178KTimeline for hire: 3 interviews, but will be expedited - hire ideally by Mid NovemberNOTE: In order to consider the most highly qualified candidates, relocation assistance to the Boston area...