Field Service Technician

3 weeks ago

Mentor, United States Greenbridge Full time
Job DescriptionJob DescriptionDescription:
  • Performs repair, maintenance and start up on stretch wrappers, shrink wrappers, case sealing, case erectors, label printer/applicators, strapping equipment and assorted FS products at customer sites and Greenbridge company sites
  • Perform setup calibration, testing, trouble shooting of circuits, components, instruments and mechanical assemblies using moderately complex blue prints and electrical schematics
  • Perform a variety of sophisticated electronic, mechanical, pneumatic and electro-mechanical tests, repair and maintenance on equipment, assemblies, sub-assemblies and parts to ensure the equipment functions according to the manufactures specifications and or to determine the cause of equipment failure
  • Supports systems integration with customers, manufacture/suppliers and other service personnel involving complex machine problems and/or turn-key systems
  • Performs complex re-builds and re-manufacturing and participates in application engineering activities
  • Manage and maintain an accurate and effective truck inventory and maintains company vehicle, as per company policies and expectations
  • Work in unison with Field Service Manager to maximize service call priorities based on service call activity.
  • Complete field service work orders, to include billing of travel, labor hours, parts and other related items in a timely and accurate fashion
  • May provide direction for less experienced team members
  • Provide subject matter expertise of Greenbridge packaging systems and related equipment
  • Performs product demonstrations and training as needed
  • Other related duties and responsibilities as required or assigned by management


Requirements:
  • 5 + year performing repairs and maintenance on packaging equipment or related machinery
  • Must have certifications from manufactures training on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, and strapping equipment or relates products
  • High School Diploma or equivalent education required, mechanical electrical trade school and/or 2 year technical degree strongly preferred
  • Must have a valid driver's license and good driving history
  • Excellent interpersonal relationship skills and must work well with customers, suppliers and co-workers
  • Able to use a multi meter in a troubleshooting application
  • Strong understanding of automatic machines and mastery of semi-automatic machines
  • Strong knowledge of all repair tools and can demonstrate the use of repair tools in their proper application.
  • Has a strong understanding of electrical and pneumatic controls and valves
  • Must have strong mechanical and electrical background
  • Must be capable of trouble shooting (electrical and mechanical) issues and develop an efficient solution to resolve problems
  • Can work independently with minimum supervision
  • Must have passion to deliver outstanding customer service
  • Excellent verbal and written communication skills
  • Has a basic understanding of electrical and pneumatic controls and valves
  • Must have mechanical aptitude
  • Outlook, Excel, Word, and other applications as required
  • Programming software experience preferred- Allen Bradley and/ or Siemens

Working conditions / Physical Requirements:

  • Must lift and handle parts up to 75 pounds
  • Must work in industrial environments, including working on ladders and lifts at high elevation, as well as low elevations such as underneath equipment
  • Must work in a variety of settings, including fast-paced industrial and production environments
  • Some overnight travel required, including long distance driving and air travel


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