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Systems Administrator II

3 months ago

Omaha, United States Road Safety Services, Inc. Full time
Job DescriptionJob Description

Road Safety Services is looking for an IT Systems Administrator II to join our team This individual will be responsible for configuring, maintaining, troubleshooting, and resolving issues with the company's hardware, software, information systems, and other operational needs while being kept to industry standards.

Responsibilities

  • Work closely with a team of professionals throughout the organization.
  • Proactively analyze and foresee system needs and provide suggestions to maintain or increase the performance of all systems.
  • Coordinate systems maintenance, upgrades, and implementation with stakeholders.
  • Support and promote the use of governance processes, including incident, problem, change, release, and configuration management.
  • Ensure all systems, software, and network equipment are properly configured, available, and secure.
  • Adhere to and suggest improvements for a strict maintenance cycle.
  • Document and add to detailed knowledge-base articles.
  • Maintain inventory records of all company owned and operated IT hardware and software.
  • Create how-to documents and tutorial videos to be distributed to stakeholders.
  • Work as a key member of a support team to troubleshoot and resolve issues within set timelines.
  • Submit change orders for changes made to company systems.
  • Participate and contribute to the development of a rapidly growing company.
  • Define and track workstation and equipment life cycles.
  • Complete regularly scheduled audits.
  • Collect, decommission, and sanitize broken, end-of-life, or otherwise unused equipment.
  • Assist with the standardization of PC configurations.
  • Review and deploy software through automated means based on the needs of a stakeholder or set of stakeholders.
  • Participate in on-boarding and off-boarding requests and processes.
  • Assist with support and maintenance of phone system including administration and configuration.
  • Adapt to ever-changing priorities and responsibilities.
  • Work independently without daily supervision of tasks.
  • Be willing to complete after hours tasks and stay beyond normal business hours to complete tasks and meet deadlines.
  • Maintain strict confidentiality in all aspects of support, especially while handling sensitive and highly personal information, and data for employees and the organization.
  • Perform other activities, duties or responsibilities that are required.
  • Perform on-site tasks to assist stakeholders with hardware, software, or other needs.
  • Perform physical networking needs including but not limited to, cabling, component installation, device installation, and equipment maintenance.
  • Willing to travel based on the needs of the company.
  • Participate in on-call rotation, providing escalated support as required.

Qualifications

  • Bachelor's degree in related field.
  • 5+ years' experience in system administration, with focus on Hybrid cloud environments.
  • Extensive experience with Microsoft products, operation systems, Remote Access systems, VPN, remote setups and deployments.
  • Experience with mobile device management, Exchange, Active Directory, Office 365, Cisco, Ubiquiti, Windows 10 and 11, Windows Server 2016/2019, and backup solutions.
  • Experience with enterprise environments utilizing Microsoft 365, Entra, Azure, Intune, Autopilot. To include tenant security, governance and policy enforcement.
  • Firewall configuration and troubleshooting.
  • Ability to analyze technical problems, determine root cause, and develop remediation strategies for permanent resolution.
  • Ability to travel up to 25%.

RSS is an Equal Opportunity Employer.



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