Customer Service Representative

2 weeks ago


Miami, United States Alpha Marketing Group Full time
Job DescriptionJob Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Key Responsibilities:

  • Customer Support: Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy.
  • Issue Resolution: Assist customers in resolving issues and complaints promptly and effectively.
  • Product Knowledge: Provide accurate information about our products and services to customers.
  • Problem Solving: Identify and escalate priority issues to appropriate teams or supervisors.
  • Team Collaboration: Work collaboratively with teammates and other departments to ensure customer satisfaction.

Qualifications:

  • Previous experience in a customer service role or call center environment preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.


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