Logistics Specialist

2 weeks ago

Boise, United States Ocean Network Express Full time
Job DescriptionJob Description


Job Family:

Cargo Management Center

Job Title:

International Logistics Specialist - Vessel Processing

Role Summary:

Responsible for the successful execution of the Vessel Processing process. Ensure required information is sent to terminals and customs along with rail teams. Provides knowledge about nonstandard vessel processing issues to internal/external parties. Research and respond to routine/non-routine issues/problems and make recommendations for solutions to nonstandard issues. Act as liaison with Company, port operations and customer service. Incumbent will report directly to the Supervisor; Vessel Processing, Cargo Management.

Additional Responsibilities:

Logistics Specialist Task Fulfillment

  • Troubleshoot and resolve complex challenges involving cargo movement including but no limited to: customs, schedule deviations, expedited movement requests, technical challenges and account requests and inquiries.

  • Handles situations that may require adaptation of response or extensive research according to situational needs.

  • Requires advanced problem solving

  • Assess customer needs and suggest/promote alternative options

  • Invoice dispute resolution

  • Provide knowledge about nonstandard vessel processing issues to internal/external parties.

  • Research and respond to routine/non-routine customer issues/problems and make recommendations for solutions to nonstandard issues.

  • Track and trace shipper documents required for containers to unload from inbound vessels.

  • Proactively pursues continuous improvement

  • Apply knowledge, procedures, and good judgment in daily decision-making

  • Ability to remain calm and make clear reasoned decisions under pressure and able to adapt to fast-changing situations

Core Required Skills and Competencies:

  • Strong Data handling and Analytical reasoning skills

  • Strong Critical thinking

  • Sound decision-making

  • Ability to multitask and prioritize

  • Adapts to change and prioritizes for high-end results

  • Responsive, dependable and follows through

  • Team Player

  • Ability to prioritize and multitask

  • Critical thinking skills

  • Positive and professional demeanor

  • Excellent written and verbal communication skills

Function Specific Required Skills and Competencies:

  • Knowledge of rail, vessel and terminal operation, customs are preferred but not required.

  • Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness

  • Responds to account demands clearly, accurately, and timely in a caring manner

  • G Suite and Microsoft office experience


Required Minimum Years’ Experience:

2+ function-related experience

Required Minimum Education:

Bachelor’s Degree Preferred


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