International Logistics Specialist

4 weeks ago

Boise, United States Ocean Network Express Full time
Job DescriptionJob Description

Job Description

Specialist, International Logistics – Special Commodities


Job Family:

Service Center

Job Title:

Specialist, International Logistics- Special Commodities,

Role Summary:

This position is responsible for the successful execution of the Boise Customer Service, Special Commodities process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for scheduling and booking cargo, tracking and tracing, and problem resolution. The incumbent will report directly to the Supervisor, Special Commodities, Customer Service.

Additional Responsibilities:

  • This position resolves operational issues for refrigerated, hazardous, and out-of-gauge cargo bookings.

  • Responsibilities include scheduling and booking cargo.

  • Ability to handle a high volume of daily incoming calls and emails

  • Has frequent contact with several other departments within the organization to resolve customer concerns and/or questions.

  • Calls are non-routine and require deviation from standard screens, scripts, and procedures

  • Handles situations that may require adaptation of response or extensive research according to customer needs.

  • Requires extensive knowledge of the organization, products, and/or services.

  • Requires advanced problem solving

  • Assess customer needs and suggest/promote alternative services

  • Ability to work flexible hours/shifts


Core Required Skills and Competencies:

  • High level of both verbal and written communication skills

  • Sound decision-making and problem-solving skills

  • Adapts to change and prioritizes for high-end results

  • Strong interpersonal skills

  • Responsive, dependable and follows through

  • Team Player


Function Specific Required Skills and Competencies:

  • Good knowledge of rail, vessel and terminal operation

  • Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness

  • Responds to customers clearly, accurately, and timely in a caring manner

  • Strong, accurate, data entry skills


Required Minimum Years’ Experience:

2+ function-related

Required Minimum Education:

Bachelor’s Degree Preferred



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