Patient Access Specialist- Connect Call Center: Outpatient Scheduling
2 weeks ago
At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences.
Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences.
Available shifts
Monday-Friday 11:30am-8:00pm MT
First couple weeks are required training during day time hours and then you will transition to your evening shift schedule
Extra pay for night shift hours
What you can expect from this role
Potential to work remotely after 1 year
Provide extensive support via phone and online channels to patients and healthcare providers
Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays
Foster community engagement to bolster patients' healthcare journey
Use a variety of technologies, tools and resources to support departmental workflows
Minimum qualifications for this role
Education: High School Diploma or equivalent
Experience: 1 year of relevant experience
What’s in it for you:
At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
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