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C&F Case Manager

3 months ago

Redford, United States Lincoln Behavioral Services Full time
Job DescriptionJob Description

The Case Manager provides community based support and advocacies to families of children who is mentally or emotionally disturbed, and who are at risk of hospitalization, or vulnerable individuals. This professional collaborates with psychiatric and allied team members in treatment planning and intervention. This position answers to the Child and Family Program Manager.

ESSENTIAL DUTIES and RESPONSIBILITIES include, but may not be limited to the following:

· Completes all required trainings.

· Reports to work on time as scheduled and at the location assigned.

· Completes comprehensive assessments for all clients referred for case management services.

· Case management assessments give a clear picture of the client's treatment needs, and provide the information necessary to develop an individualized service plan.

· Demonstrates the ability to determine resource needs in a comprehensive manner.

· Completes CAFAS on assigned cases within required timeframes.

· Responsible for transporting consumers to community appointments, clinic appointments, activities and other resources as identified in their person centered plan.

· Provides individual / family planning and review as related to client needs.

· Develops or assists in developing written individual service plans, reviews, and termination summaries on the basis of client/family needs.

· Practices Person Centered Planning principles.

· Treatment planning integrates assessments to provide meaningful and individual goals and objectives.

· Treatment Plan reviews reflects the client's ongoing treatment services and the development of additional necessary goals and objectives.

· Progress and case management notes are related to goals and objectives listed in the treatment plan.

· Completes necessary documentation according to agency standards.

· Progress notes are completed after each contact.

· Participates in clinical team meetings and coordinates team interventions.

· Conducts case management services, and provides crisis intervention effectively.

· Takes responsibility for assigned crisis coverage.

· Has no substantiated recipient rights violations filed against him or her and conducts themselves according to recipient rights, MH code and professional conduct.

· Case Manager maintains 80 hours of direct service time per month.

· Case manager effectively utilizes a welcoming philosophy and supportive therapeutic interventions which reflect an understanding of the consumer’s emotional needs.

· Assists clients in obtaining necessary entitlements.

· Utilizes resources which are appropriate to the client's psychiatric assessment and functioning.

· Utilizes the core elements of case management when providing services to clients.

· Assists clients with community referrals.

· Participates in committees, organizational activities and assumes other tasks as requested.

· Provides input into policy to improve services to clients.

· When appropriate, completes other assigned responsibilities in a reasonable established timeframe, with quality expectations.

COMPETENCIES

Critical Thinking- Consistently identifies and applies relevant information to your work:

· Gathering information

· Applying Information

· Adaptability

The C&F Case Manager comprehensively assesses client needs on multi-dimensional domains (physical and mental health, education, financial/housing/food security, relationships, meaningful activities, etc.). Based on client needs, the CSM utilizes interventions to effectively eliminate barriers and increase overall access to resources for improved quality of life.

Equity Mindset-Understands and is committed to goals of equity, consistently centers equity in the organization’s work and workplace:

· Awareness of equity issues

· Ability to actively combat inequities

The Case Manager believes in the potential and resilience of all clients and seeks feedback on the treatment effectiveness and satisfaction from disparity-vulnerable individuals and families. The Case Manager is engaged in continuous learning and reflection of personal bias, assumptions and cultural awareness.

Cultural Humility-Demonstrates the value of diversity and inclusion; fosters an inclusive environment that facilitates a diverse team thriving within the organization:

· Awareness

· Advancing diversity and inclusion

The Case Manager values diversity and inclusion in the workplace; is respectful of the opinions of others and has awareness of the value of a multiple lens cultural perspective; contributing to the advancement of diversity and inclusion leading to a strengthened workforce and quality services.

Communication-Uses effective written and oral communication with internal staff, teams and community served; demonstrates empathy and listening:

· Communication approach

· Inquiry and listening

· Collaboration

The Case Manager demonstrates excellence in communication skills with individuals and their families through non-judgmental inquiry, respect, empathic and active listening and reflection. The Case Manager collaborates with colleagues and external entities utilizing clear and concise communication and professionalism to support clients with goal accomplishment.

Ownership and Quality of Work- Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality work:

· Taking ownership

· Quality of work product

The Case Manager efficiently manages caseload, consistently meets required timeframes and ensures the highest quality of service delivery and consumer satisfaction.

EDUCATION AND EXPERIENCE

· Bachelor’s degree in social work from an accredited college or university required.

· Preferred 2 years experience in working with the mentally or emotionally disturbed children.

Credentialing, Licensure – Nursing, Social Work, Counseling or Psychology License with the State of Michigan is required. Employee is responsible for obtaining the required supervision for their respective licensure.

SKILLS AND ABILITIES

· Excellent communication skills, both verbal and written.

· Ability to establish professional working relationships with all staff.

· Has the ability to triage effectively.

· Appropriately articulates the view of the agency when networking in the community.

· Has knowledge of the core elements of case management interventions and has the ability to apply them effectively to assist consumers.

· Has knowledge of available resources, as shown in his or her ability to educate clients regarding community supports and services.

· Continues to demonstrate proficiency in his or her professional practice by attending regular case conferences, in-services, and workshops, and by reading professional literature.

· Demonstrates professional and ethical behavior.

QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Possession of a valid Michigan Driver’s License with a good driving record. Must have possession of active Driver’s License for at least 3 years.

· Access to a private vehicle for day-to-day job performance.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.