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Assistant Program Director of Housing and Stabilization
2 months ago
Position: Assistant Program Director - Housing & Stabilization
Organization: Middlesex Human Service Agency, Inc. (MHSA)
Location: Dorchester, MA 02125
Type: Full-time
About Us: The Middlesex Human Service Agency, Inc. (MHSA) is dedicated to providing essential services and support to families in need. Our Emergency Family Shelter Programs aim to build income, assets, and financial capability for our residents through individualized coaching, referrals, and resource navigation.
Position Overview: We are seeking a motivated and experienced Assistant Program Director to oversee the Housing & Stabilization Department. This role involves supervising case managers, ensuring proper service delivery, and managing administrative functions. You will work closely with the Program Director to provide management-level support, crisis intervention, and community engagement.
Key Responsibilities:
- Supervise and train Housing Specialists and other staff as needed.
- Ensure effective administration of the Housing & Stabilization Department.
- Establish systems to deliver high-quality client services and staff supervision.
- Assist the Program Director in communication with funders, state agencies, and community partners.
- Provide 24/7 on-call support and emergency office coverage when necessary.
- Conduct team meetings, performance evaluations, and other supervisory functions.
- Ensure completion of contractually-mandated paperwork.
- Assist in filing reports and maintaining the habitability of shelter units.
- Maintain understanding of and assist with Human Resources functions.
- Resolve grievances and complaints, and participate in hiring processes.
- Engage with referring agencies, funding sources, and community service providers.
- Represent MHSA at meetings, trainings, and events.
- Manage petty cash and ensure adherence to MHSA policies and procedures.
- Perform various other responsibilities as assigned.
Requirements/Qualifications:
- Associate's degree and two years of relevant experience required; Bachelor's Degree or higher preferred.
- Extensive knowledge of MHSA, EOHLC, BHA, DCF forms, procedures, and operations.
- Understanding of homelessness issues and housing search.
- Experience with service agencies and resources for homeless families.
- Experience in contract management.
- Excellent written, verbal, and computer skills.
- Ability to work as part of a dynamic team and manage multiple tasks.
- CPR/AED/First Aid certified (training provided by MHSA).
- Reliable attendance and punctuality.
- Valid driver's license and reliable personal transportation.
- Bilingual preferred.
- Satisfactory CORI/SORI reports required.
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Monday to Friday
License/Certification:
- Driver's License (Preferred)
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