Intermodal Dispatcher

JOB DESCRIPTION SUMMARY

The basic function of the Intermodal Dispatcher position for Tri Star Freight System, Inc. (“TSFS”) is the planning, scheduling, and dispatching of our customer’s freight. The Intermodal Dispatcher is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our customers and drivers, be quick to respond to questions and troubleshooting concerns and to proactively monitor the movement of freight to ensure customer satisfaction.

REPORTING RELATIONSHIPS

Intermodal Dispatcher reports directly to and is fully accountable to the Director of Terminal Operations hereafter referred to as Manager and reports indirectly to the CEO.

QUALIFICATIONS / REQUIREMENTS 

To perform this job successfully, an individual must be able to perform each essential function and essential duty listed below satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Requires a High School Diploma or equivalent.
• At least 2 years’ experience in the Transportation, Freight, Supply Chain and/or Logistics Industry
• At least 2 years of experience as a Dispatcher in the transportation/freight industry.
• At least 1 year of container Intermodal Dispatch experience.
• At least 1 year of experience working with owner operators.
• At least 1 year of port and rail experience.

Licensing / Registration / Certification

• Valid Driver’s License

Skills / Abilities:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently or in a team setting.
• Ability to manage multiple projects and prioritize tasks effectively.
• Ability to conduct root cause analysis.
• Ability to work in a fast-paced environment under pressure.
• Ability to accept and promote change.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures such as areas, markups, and commissions.
• Ability to interact with customers and owner operators for client relations purposes.
• Ability to read, analyze, and interpret reports, operating instructions, bills of lading, work orders, and procedure manuals.
• Ability to respond to common inquiries or complaints from customers or coworkers.
• Ability to operate various office equipment such as computer, copier, scanner, calculator, fax machine, phones, printers, etc.
• Must have a basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Must have excellent communication skills in English, both verbally and in writing.
• Must have excellent interpersonal, teamwork and customer service skills (internal and external).
• Must have excellent knowledge of the industry and trends impacting the business.
• Must have excellent problem-solving and decision-making skills.
• Must have excellent time management skills.
• Must have excellent organizational skills.
• Must have basic math skills.
• Must be able to multi-task with the ability to prioritize tasks.
• Must be capable of fixing small types of oversight before a task is completed.
• Must be highly detail oriented.
• Must have a sense of urgency.
• Must be autonomous in work nature.
• Must be proficient in MS Office applications (Excel, Outlook, and Word) spreadsheets, databases and industry software, ability to quickly learn new software.
• Must be available and willing to work the scheduled shift.
• Must be highly reliable.
• Must be highly dependable as attendance, being on time as well as being at work as expected is very important.

 ESSENTIAL DUTIES AND TASKS

• Perform all Intermodal Dispatcher duties.
• Treat owner/operators in a courteous, professional manner to ensure driver retention.
• Locate loads, empties.
• Check releases in the port rail system.
• Release equipment.
• Input workorders and print dispatch sheets for drivers.
• Check releases in the system.
• Release equipment.
• Schedule loading and delivery appointments.
• Process and input workorders and print dispatch sheets for drivers.
• Update systems as needed.
• Monitor and answer emails hourly.
• Prepare daily drop and dispatch report.
• Review and monitor daily reports in web applications.
• Process driver settlements correctly and on time.
• Process demurrage / per diem.
• Process assessorial charges / billing authorizations.
• Process tire bills.
• Process and understand swing orders and renting a chassis.
• Monitor yard report for containers LFD.
• Get maps/directions as needed.
• Request fuel advances or comchecks.
• Coordinate drivers for different areas/states.
• Answer drivers calls and respond to problems, equipment, tires.
• Answer customer calls requesting POD’s and appointments.
• Update APL, ACL, MSC, Maersk and Crowley systems as needed.
• Prepare monthly reports for safety.
• Assuring customer satisfaction concerning the delivery of cargo.
• Assuring that all paperwork is completed accurately and in a timely manner.
• Assuring that the customer is kept informed of all promised delivery dates.
• Maintains cooperative and positive working relationships with customers, coworkers, vendors, and the business community.
• Understand that The Customer Is Our First Priority.
• Maintain the confidentiality and security of company and customer records.
• Ensure that all customer complaints are acted upon quickly and the results are monitored.
• Maintain credibility.
• Thoroughly think through and refer to company values and company policies before making decisions.
• Always represent TSFS in a professional demeanor.
• Complete and perform any other duties and responsibilities as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee is frequently required to sit for long periods of time, stand, walk, climb, bend, squat, twist, pinch, reach overhead, grasping, turning the head and torso, flexing the arms, legs, balance, wrists, use fingers, feel, talk, hear, and exercise eye-hand coordination and eye-hand-foot coordination.
• Lifting and/or moving up to 25lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.

• This position will be working indoors in a climate-controlled, smoke-free office environment.
• The noise level in the work environment is usually moderate.

BENEFITS

• Medical insurance (Company contributes towards cost of premiums)
• Dental and Vision Plans
• Short Term Disability, Cancer, Accident, Hospitalization, Critical Illness, etc. offered
• 100% Company Paid Long Term Disability
• 100% Company Paid Basic Term Life, $25K policy with matching AD&D $25K policy
• 100% Company Paid Profit Sharing – fully vested on Year 7
• Ten (10) Personal Days off after one year of continuous service
• 0 hours of Preventative Health Leave per year – available after one year of continuous service
• Paid holidays
• Paid day off on birthday

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person