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Dispatcher

4 months ago

Charleston, United States IMC Companies LLC Full time
Job DescriptionJob Description

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to AIS drivers; owner operators and/or fleet. Communicate and coordinate between all AIS locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

  • Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
  • Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
  • Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
  • Apply any additional charges including and notify customer service of changes.
  • Track/Maintain AIS yard report, MDR, CNI, and Divisional Pool
  • Actively participate in driver recruiting and retention
  • Request rail billing
  • Processes ATP’s and Non-Productive pay. Review preliminary payroll
  • Oversee drivers HOS and ELD updating
  • Manage roadside repair
  • Oversee and manage Rail/Port pins – reservations – LFD
  • Operating with a sense of urgency while handling challenging environments

Skills Required

  • Data entry skills; Good communication and organizational skills
  • 3 to 5 years and intermodal experience preferred

Knowledge Required:

  • DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task

Supervision Received:

Operations Manager

Coordination of Others:

Drivers

Confidential Data:

Driver and Owner/Operator pay information; customer accounts; dispatch activities