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Retail Member Service Representative

3 months ago

Corpus Christi, United States Nueces Electric Cooperative (NEC) Full time
Job DescriptionJob Description

Retail Member Service Representative: Corpus Christi, Texas

At NEC Co-op Energy, we take pride in our proactive approach as a retail electric division, leading the way in the cooperative industry. Currently, we have an exciting job opportunity for an individual to join us as Retail Member Service Representative. Our company culture is centered around being the preferred workplace for our employees. We provide an attractive benefits package, including comprehensive health insurance, retirement plans, holiday pay, paid time off (including vacation and sick leave), as well as life insurance coverage. Join us in making a positive impact in the retail electric sector and becoming a valued part of our team at NEC Co-op Energy.

Job Details

  • Full-time
  • Classification: Non-Exempt
  • Reports to: Retail Operations Manager
  • Starting Pay: $22.31, DOE

Position Summary and Responsibilities

This position provides current and future members with immediate attention and assistance with NEC Co-op Energy processes and services including new enrollment and answering billing and energy usage questions. Demonstrates competence and confidence by maintaining understanding and knowledge to advise members regarding wise electricity use, offers and applicable programs, billing, and payments processing, and resolves any requests or complaints in a manner satisfactory to the member and NEC Co-op Energy. Provides support on other office services to ensure members are served such as electronic transaction processing.

Primary Job Functions

  • Provides excellent member service to all member/consumers in a courteous and professional manner whether in person or by phone, which may include new member enrollment/connection, billing, payments, maintains fiscal viability (lockbox, online banking, phone and in-person service, deferred payment arrangements, switch holds, average billing set up, ACH drafts of bank accounts and credit cards, non-sufficient funds, disconnections, delinquencies (late penalties, notices, collections, write offs), and deposit (assessment and refund).
  • Process EDI transactions and troubleshooting, as required.
  • Support financial processes including daily, month-end and year-end reconciliation processes and reporting, balance billing system, and capital credits (allocations, refunds, unclaimed and escheating), as required.
  • Creates a smooth paper flow by reviewing all applications for service and maintaining files of supporting documents, keeping records necessary for all disconnects, account change updates, rate assignments and by ensuring that each new member has provided proper authorization for service and paid necessary fees and deposits.

Minimum Requirements

  • Associate degree or equivalent combination of education and experience
  • One to three years of work experience utility billing, customer service call center, or related experience
  • Working knowledge of standard office equipment (computer, fax, copier, scanner, etc.).
  • Basic computer literacy with knowledge of Microsoft applications including Word, Excel, and Outlook.
  • Have knowledge or ability to learn to use computerized utility customer information systems within the introductory period.
  • Must have knowledge of spreadsheet programs and other computer related software and office equipment for the preparation of reports and instruction manuals.
  • Ability to multi-task with attention to detail.

Preferred Requirements

  • Associate degree with up to three years of customer call center experience in billing or related experience.
  • Bilingual in Spanish.
  • Valid Texas Driver's License

Nueces Electric Cooperative (NEC) is more than a non-profit, customer-owned, "at cost" electric utility. Founded in 1938, today NEC serves over 19,000 electric meters for consumers in eight South Texas counties surrounding the beautiful Texas Gulf Coast. Nueces Electric Cooperative is a proactive cooperative who is paving ways in the cooperative industry. In 2005, Nueces Electric Cooperative became the first electric cooperative to voluntarily deregulate. We are the only deregulated electric Co-op in Texas and only one of a handful in the United States. NEC leadership started the conversation in 1999, and NEC membership voted to open to the electric choice market in 2000. In 2005, parent company, Nueces Electric Cooperative, officially introduced NEC Retail, the Co-op's competitive retail subsidiary. Today, NEC Retail serves the retail electric needs of over 32,000 consumers across Texas.

NEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, disability, veteran status, or other legally protected status. EEO/AA-M/F/disability/protected veteran status.



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