Lead Spa Coordinator

4 weeks ago

Westminster, United States Spavia Day Spa Full time
Job DescriptionJob DescriptionSpavia, with locations in Boulder, Bradburn, and Westminster, is seeking a Lead Guest Advisor to join our team We are an independently owned and operated luxury day spa.

Starting pay is $18.00 to $20/hour with a review after 90 days.  

Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.

As the Lead Guest Advisor, you are the face of our spa. Our Lead Guest Advisors portray a polished and professional demeanor at all times. Lead Guest Advisors are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Why join the Spavia family
  • Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
  • Competitive commission / bonus payout structure / employee benefits
  • Family culture with compassion, integrity, and team approach
  • Our teammates are fun and our biggest asset
  • Membership creates relationships and provides a rewarding experience to work concerns over time seeing changes
  • Advancement opportunities in leadership with the fast-growing spa in the world - multiple avenues for increased pay and bonus potential
  • You will be busy; our guests and members love us, the atmosphere and affordability allow them to return again and again 
Benefits:
  • Full time (30+ hours/week)
  •      Health, Dental, Vision insurance with 50% of premium paid by Spavia
  •      Accrued Paid Time Off.  Accrue up to 40 hours 1st year, up to 80 hours year 2 - 4, and up to 120 hours after 5 years
  • 48 hours of Sick Time per year
  • 401k program available after 1,000 hours of work
  • Monthly bonus on membership and gift card sales 
  • Bi-weekly sales commission on retail sales 
We are family: giving, respectful, team atmosphere, and fun‬‬‬‬‬‬ResponsibilitiesLead Spa Coordinator Responsibilities:
  • Team Management: Manage the team schedule for requests and maximizing weekly schedules.
  • Training: Provide ongoing training, monitor performance, and guest reviews.  Coach and mentor team members in providing an exceptional guest experience.
  • Sales and Reporting: Drive goals and sales quotas within retail, gift cards and membership sales.
  • Leadership: Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.
  • Cleanliness: Responsible to ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.
  • Hiring and Training: Assist in the hiring of new massage therapists, on-boarding, orientation, and modality training.  Ensuring Spavia Brand Standards are adhered to.
  • Inventory: Responsible for monitoring retail product inventory, and supplies.
  • Community relations: Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events.
  • Customer Service: Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.
Required SkillsLead Spa Coordinator Requirements:
  • Minimum high school diploma.
  • Self-motivated
  • Reliable, punctual, passionate and goal-driven
  • Professional, team player
  • Drug/alcohol-free
  • Articulate speaker with an ability to multitask
  • Combined education and previous customer service / administrative and retail experience is strongly desired
Job Type: Full-Time (30+ hours/week) position available. Flexibility is a plus, but required to work one weekend shift, either Saturday or Sunday.  Open 9am-8pm Monday - Saturday and 9am - 7pm on Sundays.

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