QA Analyst

2 months ago


San Francisco, United States Kapwing Full time
Job DescriptionJob Description

We’re looking to hire a talented QA analyst to help build a highly-reliable media creation platform. This position is a full-time role reporting to the Quality Lead at the Kapwing HQ in San Francisco.

 

Responsibilities

  • Ensure high-quality product development: Support the product and engineering team by writing test plans and iteratively testing functionality
  • Oversee releases:  Work with engineering and Customer Support to develop processes and protocols to oversee pre-release testing and post-release monitoring.
  • Manual testing:  Rigorously check that Kapwing is performing as expected in production. Investigate bugs to find reproduction steps and assist the Customer Support team to identify technical issues that users run into. 
  • Act as interface between engineering and customer support.
  • Investigate user reported issues for reproducible steps or root cause, and triage priority.
 

Requirements

  • Strong communication skills: Clear technical writer and strong speaking skills
  • 2+ years of work experience in a technical or analytical role (experience with quantitative analysis, scripting, QA, engineering, etc).
  • Experience with web testing.
  • Experience with bug/task tracking tools (ex: Asana, Jira, Shortcut).
  • Creative thinker: Thinks of many solutions to a problem.
  • Entrepreneurial: Excited about joining a small, high-growth team and contributing across all areas of the company.
  • No ego: There’s a lot we wish we could do but don’t have time for. Must have the ability to put the product’s needs first.
  • Passion for serving creative professionals and interest in media.
  • Creative and organized, with a dedicated customer approach.
  • Experience in functional end-to-end workflow testing, including test planning and execution.

Preferred

  • Experience with automated testing (Cypress, Jest).
  • Experience with Sentry, Papertrail, and Heroku.
  • 1+ year of experience with  Javascript, Python, HTML.
  • Experience with video editing tools.

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