General Manager

2 weeks ago

Philadelphia, United States Melton Hospitality Advisors Full time $160,000 - $170,000
Job DescriptionJob Description

Salary Range$160-$170k/ year plus Bonus And great Benefits

With a combined 329 well-appointed rooms and more than 30,000 square feet of state-of-the-art meeting space, our clients property caters to both business and leisure travelers, offering an unparalleled guest experience. As they strive for excellence in hospitality, they are seeking a dynamic and experienced Hotel General Manager to lead their complex and uphold their commitment to exceptional service. The ideal candidate will have a proven track record in hotel management, strong leadership skills, and a passion for delivering outstanding guest experiences.

**Responsibilities:**

1. **Leadership and Team Management:**

- Provide effective leadership for the hotel staff, fostering a positive and collaborative work environment.

- Recruit, train, and mentor team members to deliver exceptional service and uphold brand standards.

- Foster a culture of continuous improvement and employee development.

2. **Operational Excellence:**

- Oversee day-to-day hotel operations, ensuring seamless coordination between departments.

- Implement and enforce standard operating procedures to optimize efficiency and guest satisfaction.

- Monitor and control operating costs while maintaining high-quality service.

3. **Guest Experience:**

- Uphold the highest standards of guest service, anticipating and addressing guest needs promptly.

- Implement and maintain guest service programs to enhance overall satisfaction.

- Respond to guest feedback, reviews, and concerns to ensure continuous improvement.

4. **Financial Management:**

- Develop and manage the hotel budget, with a focus on revenue generation and expense control.

- Maximize profitability through strategic pricing and revenue management strategies.

- Monitor financial performance and implement corrective actions when necessary.

5. **Sales and Marketing:**

- Collaborate with the sales and marketing teams to drive revenue and market share.

- Develop and implement sales strategies to attract group bookings and events.

- Represent the hotel in the local community and industry events.

**Qualifications:**

- Proven experience as a Hotel General Manager in a full-service property.

- Strong leadership and interpersonal skills.

- In-depth knowledge of hotel operations, financial management, and guest service.

- Excellent communication and problem-solving abilities.

- Bachelor's degree in Hospitality Management or a related field.

We encourage candidates from all backgrounds to apply.




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