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Office Assistant
1 month ago
To serve the customer base so extraordinarily that clients tell their friends and family about the agency. By using rapport building and excellent communication skills, this role will work to solve clients problems effectively and efficiently. This includes being the first line of defense on all service items and only passing on the ones that require a licensed agent. Proactively work with the team to relentlessly support the Account Managers.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Evenings Off
Flexible Spending Account
Professional development and continuing education support
Responsibilities
- Be the first line of defense on answering all phone calls
- Maintain the office
- Enter data into agency management system
- Handle basic billing questions (where to pay, who to pay, what to pay) and pass any higher level questions to an Account Manager.
- Quickly send Auto ID cards and handle mortgagee clauses.
- Proactively work with Account Managers to take work from their desks that can be handled within your role.
Requirements
Organizational Skills: Strong organizational abilities with great attention to detail to manage tasks effectively.
Customer Service Experience: 1 year of prior experience in a customer service role is advantageous.
Interpersonal Skills: Excellent communication and interpersonal skills to build rapport with clients and team members.
Team Player: Ability to collaborate with colleagues and contribute to a positive work environment.
Professionalism: Represent the agency professionally with a positive attitude and customer-oriented approach.
Computer Skills: Proficiency in Microsoft Office suite and other basic computer applications.
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