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System Administrator II

3 months ago

Chanhassen, United States IWCO Direct LLC Full time
Job DescriptionJob Description

Overall Summary:

The System Administrator II supports users of the IWCO network as well as the endpoint devices connected to it.

Primary Duties/Responsibilities:

  • Achieve individual objectives set quarterly by Network Services Manager.
  • Implement Information Technology's procedures to meet company expectations and serve customers according to company policy and service level agreements.
  • Ensure quality standards are met for excellent customer service and that all customers receive consistently professional and pleasant service.
  • Contribute ideas and/or suggestions to strengthen and improve the Information Technology department policies.
  • Interact frequently with other internal staff, managers, vendors, customers, onsite visitors, and others.
  • Support IWCO systems, including PCs, laptops, software, and printers.
  • Implement Information Technology’s procedures to meet company expectations.
  • Ensure quality standards are met for excellent customer service and that all customers receive consistently professional and pleasant service according to policy.
  • Contribute ideas and/or suggestions to strengthen and improve the Information Technology Department policies.
  • Assign tasks/projects to help desk support and System Administrator I with approval from the System Support Manager.
  • Escalate SME for Help Desk.
  • Establish, manage and assist in system and user documentation.
  • Identify, recommend, and implement alternative approaches when required.
  • Perform remote user support.
  • Assist in the analysis, design and development of new technology.
  • Manage and support VDI environment.
  • Monitor system log and optimize VDI performance scalability.
  • Implement and maintain security measures to protect VDI environments.
  • Maintain detailed documentation of VDI configurations and system performance.
  • Perform other (or other related) duties as applicable or assigned

Required Skills/Abilities/Competencies:

  • Strong understanding of networking fundamentals.
  • Excellent interpersonal communication skills; customer service oriented Possess strong analytical, diagnostic, and troubleshooting skills.
  • PowerShell/batch scripting expertise.
  • VOIP support (account creation/phone extension assignments).
  • Apple iOS and cell phone deployment and support.
  • Collaborative and team oriented.
  • Advanced knowledge of Windows operating systems and Office applications.
  • Proficient with PC/laptop related hardware.
  • Proficiency in VDI technologies such as VMware Horizon, Citrix Virtual Apps and Desktops, or Microsoft Remote Desktop Services.
  • Experience with virtualization platforms like VMware vSphere or similar
  • Knowledge of networking, storage, and security concepts.

Education and Experience:

  • 3-5 years of experience in Information technology with demonstrated success and career progression.
  • 3-5 years of troubleshooting systems/PC experience.
  • Current certification as an A+ Technician, Network+ Technician, and/or Microsoft Certified Technology Specialist, is a plus.
  • Experience with Microsoft Active Directory.
  • Experience with Microsoft System Center Configuration Manager.
  • CWIP: IAT Level I Certification, IA Baseline Certification in Linux, Unix, Windows or Cisco OS operating system: A+ CE; CCNA-Security; CND; Network+ CE; SSCP.
  • Working knowledge of IP internetworking/ IP routing protocols (OSPF, BGP), Quality of Service (QoS), IP multicast, etc.
  • Training or certification in Microsoft Windows, Linux and/or Macintosh operating systems
  • Training or certification in Microsoft Office Suite.
  • Experience with other operating systems such as MacOS/Linux.
  • Relevant certifications such as VMware Certified Professional (VCP), Citrix Certified Associate (CCA), or Microsoft Certified: Windows Virtual Desktop Specialty.

Physical Requirements:

  • Ability to work 8 hours consecutively.
  • Prolonged periods of sitting at a desk and working on a computer.
  • May be required to provide off hour support as part of the on-call rotation.