Technical Success Manager
5 days ago
Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.
Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you'll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.
Our Opportunity
We're looking for an empathetic, curious and experienced professional to join our Customer Solutions Organization to help retain and grow Snyk's growing customer base.
Snyk is looking for a Technical Success Manager (TSM) to help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. You'll help customers make change management decisions based on their goals/objectives and data driven analysis. As the technical point of contact you will become the trusted product advisor for our customers, identifying strategies which unlock business value, expand product adoption, resulting in increased customer satisfaction and loyalty.
You'll Spend Your Time:
- Orchestrating a near, mid, and long-term vision and strategy for the overall customer's adoption and realization of value across their Application Security workflows
- Building and fostering trusted relationships with leaders from our customers' engineering and security organizations
- Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk's suite of products
- Mobilizing internal and external resources to remove barriers to adoption
- Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
- Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions
What You'll Need:
- Degree/certificate in a technical field (computer science, engineering, etc.)
- Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits and successful program completion
- 3+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- Experience working closely with highly technical customers within the Enterprise space
- The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode)
- Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
- To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
- To thrive in a collaborative, fast-paced environment and as a part of a results oriented team
We'd be Lucky if You:
- A developer background or any kind of experience with coding
- Prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Have a history of problem solving and innovation developing technology programs and working across customer organizations
- Possess a Bachelor's Degree in computer science, technology, engineering, math, business, or equivalent experience
- Like the sound of this role, but are not totally sure whether you're the right person, do apply anyway. We are always looking to network with people interested in working at Snyk.
#LI-SK1
We care deeply about the warm, inclusive environment we've created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you're the right person, do apply anyway
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & ProgramsPrioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
-
Technical Success Manager
1 month ago
Boston, United States Snyk Full timeJob DescriptionJob DescriptionEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that...
-
Technical Success Manager
3 weeks ago
Boston, United States Snyk Full timeJob DescriptionJob DescriptionEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that...
-
VP, Technical Success
6 days ago
Boston, United States Snyk Ltd. Full timeOur OpportunityThe VP of Technical Success will lead a global high-performance team in the development and execution of transformational technical success services and is responsible for the day-to-day TSM (Technical Success Managers) delivery functions which include the successful on-boarding and adoption of the Snyk platform. You will work closely with...
-
VP, Technical Success
6 days ago
Boston, United States Snyk Ltd. Full timeOur OpportunityThe VP of Technical Success will lead a global high-performance team in the development and execution of transformational technical success services and is responsible for the day-to-day TSM (Technical Success Managers) delivery functions which include the successful on-boarding and adoption of the Snyk platform. You will work closely with...
-
VP, Technical Success
1 month ago
Boston, Massachusetts, United States Snyk Full timeEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that makes it easy for development...
-
VP, Technical Success
6 days ago
Boston, United States Snyk Full timeEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced “sneak”) comes in. Snyk is a developer security platform that makes it easy for...
-
VP, Technical Success
1 month ago
Boston, United States Snyk Full timeJob DescriptionJob DescriptionEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that...
-
VP, Technical Success
2 weeks ago
Boston, United States Snyk Full timeJob DescriptionJob DescriptionEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that...
-
VP, Technical Success
2 weeks ago
Boston, United States Snyk Full timeJob DescriptionJob DescriptionEvery day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that...
-
Technical Success Manager
4 days ago
Boston, Massachusetts, United States Snyk Full timeAbout the RoleWe are seeking a highly skilled Technical Success Manager to join our Customer Solutions Organization at Snyk. As a key member of our team, you will play a critical role in helping our customers achieve their security goals and objectives through the adoption of our platform.Key ResponsibilitiesDevelop and execute customized onboarding programs...
-
Customer Success Manager
3 months ago
Boston, United States Magna5 Full timeTitle: Customer Success Manager, CSM-I, Boston **Role is managing Boston-based accounts. Candidates located within the Boston region are highly preferred.** Magna5 provides a portfolio of managed IT services, including network and desktop management, cybersecurity, private and public cloud services and back-up and disaster recovery, to name a few. Our...
-
Customer Success Manager
1 month ago
Boston, United States Ataccama Full timeWe are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...
-
Customer Success Manager
3 weeks ago
Boston, United States Motion Recruitment Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to empower...
-
Customer Success Manager
3 weeks ago
Boston, United States Motion Recruitment Partners LLC Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products that streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to...
-
Customer Success Manager
3 months ago
Boston, United States Blackkite Full timeBlack Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive...
-
Customer Success Manager
1 month ago
Boston, United States Nasuni Full timeDescription Customer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi-cloud...
-
Customer Success Manager
2 weeks ago
Boston, United States Motion Recruitment Full timeLocation: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products to streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to empower clients with the tools...
-
Customer Success Manager
3 months ago
Boston, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the...
-
Customer Success Manager
3 months ago
Boston, United States Black Kite Full timeBlack Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive...
-
Customer Success Manager
1 month ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...