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IOP Program Coordinator
3 months ago
NACC’s mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. This position is primarily responsible for providing office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects by performing the following duties.
DUTIES AND RESPONSIBILITIES:Core duties and responsibilities include the following. Other duties may be assigned.
Performs administrative duties for the organization. Duties may include fielding telephone calls, receiving and directing visitors, creating spreadsheets and presentations, filing, and typing.
Manages the administrative and operational needs of the Intensive Outpatient Program as well as other activities associated with the IOP program located at the Red Lake Clinic; including but not limited to: Program compliance documentation and document management, office services and equipment inventory, furniture and space allocation, common space scheduling, visitor greeting, office supply ordering and inventory, vendor management, and Chemical Dependency provider scheduling.
Supports human resources processes by scheduling appointments, maintaining HR records and employee information.
Welcomes new employees to the organization by conducting orientation.
Documentation of staff training and education goals and accomplishments.
Provides payroll information/support by collecting time and attendance records.
Maintains employee information by entering and updating employment and status-change data.
Maintains employee confidence and protects operations by keeping human resource information confidential.
Assists IOP Manager to identify, diagnose and expedite relevant clinical, personnel and Information Technology needs for the Program.
Helps with organization and revision of policies and procedures as directed by the IOP Manager.
Works with Facilities Specialist to update equipment and materials inventory for the program and equipment repair needs.
Organizes and identifies trainings as needed for the program.
Assists with the coordination and preparation for major events.
When directed will participate in outreach events and strategies with outreach team.
Assists finance department with any ongoing projects such as Audits
Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:This job has no supervisory responsibilities.
QUALIFICATIONS:Education and/or experience: Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
Certificates, licenses and registrations required: Proof of current COVID-19 vaccination.
Computer skills required: Word Processing Software (Word); Electronic Mail Software (Outlook).
Other skills required: At least two years of work experience in community resources. Experience in the Native American community preferred.
COMPETENCIES:Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
PHYSICAL DEMANDS AND WORK ENVIORNMENT:Frequently required to sit
Occasionally required to stand or walk
Frequently required to utilize hand and finger dexterity
Occasionally required to climb, balance, bend, stoop, kneel or crawl
Frequently required to talk or hear
While performing the duties of this job, the noise level in the work environment is usually quiet to moderate
The employee must occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
