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Customer Engagement Systems Engineer

4 months ago

Fort Meade, United States CTC Group Full time
Job DescriptionJob Description

Summary

CTC Group is seeking a Customer Engagement Systems Engineer to provide subject matter expertise, outreach, and engagement with leadership, mission partners, and solution providers to align requirements, resources, and solutions to enhance the Global Geolocation Infrastructure. Individuals will provide liaison support between system owners and COCOM level entities to support the deployment, fielding, operations and sustainment of program SI systems. Information and tools provided by this team are leveraged by the Intelligence Community as well as forward deployed military assets to assess and affect the operational environment.

Responsibilities

  • Participate in customer engagement and outreach activities working with stakeholders across contract vehicles, agency organizations, the military, foreign partners, and the IC.
  • Provide reporting to customer, management, engineering leads, and product teams.
  • Work closely with the customers, product users, and product owners to understand the mission drivers/needs and communicate them to development teams.
  • Identify dependencies across requirements and customers in multiple organizations for product development as well as collaboration toward a comprehensive customer engagement strategy.
  • Work with mission stakeholders to define needs/requirements.
  • Identify milestone dates for deliveries and track delivery timelines.
  • Help refine and implement a comprehensive customer engagement strategy.

Requirements

  • Active TS/SCI with polygraph security clearance
  • Demonstrated experience communicating with and advising stakeholders at various levels regarding operations, geolocation systems and geolocation missions.
  • Prior experience with cross platform geolocation mission use cases and applicable workflows
  • Ability to apply critical thinking to information and recommend appropriate actions.
  • Experience working with software deployment teams, agile methodologies and the ability to create epics, functional requirements, and user stories.
  • Ability to meet with customers and identify their needs, derive requirements, and align those with the appropriate products or applications.
  • Experience managing system requirements and derived requirements to ensure the delivery of products and systems that are compatible with the system architecture(s).
  • Experience working with the Atlassian tool suite to track requirements (JIRA & Confluence).

Desired Skills

  • Functional understanding of military SIGINT and Geolocation systems
  • Ability to coordinate end users to further the geolocation mission
  • Basic understanding of data formats (i.e., XML) and flows
  • Familiarity with the JICD 4.2

Level 1 Experience Requirements

  • A Bachelor’s degree in Systems Engineering or a related discipline OR at least 5 years of related systems engineering experience.  
 

#CJ

Why CTC Group?

As a Service-Disabled Veteran-Owned Small Business (SDVOSB), we recognize that successful partnerships are based on open and direct communication, mutual respect, and the ability to adapt to evolving capabilities. Our cleared employees bring decades of experience supporting customers in the Intelligence and Defense communities. We specialize in providing engineering, technical, operational support, and training services to Federal government, and Mission Operations.

CTC Group provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, genetic information, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner status, gender (including sex stereotyping), medical condition (including, but not limited to, cancer related or HIV/AIDS related) or sexual orientation in accordance with applicable federal and state laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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