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Event Staff at the Tacoma Dome
4 months ago
Key Responsibilities
- Assisting customers who are unsure of how to pay for their parking
- Dealing with an occasional angry guests and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
- Assist customers with the overall in/out process of parking
- Process tickets and collect parking fees (cash, POS and validations)
- Prepare shift reports
- Prepare shift bank deposit
- Identify and report parking equipment deficiencies and safety concerns to direct supervisor
- Litter pick up and now shoveling/salting (as required)
- Other duties assigned
- Responsible for maintaining and operating equipment belonging to Republic Parking Northwest or the Property manager during their shift
- Responsible for the collection of cash and front line revenues
- Control all lot revenues and record keeping as it relates to work performed
- Interacts face to face with our customers
- Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
- Control of all tools and equipment required to perform his/her duties
- Must be organized
- Make suggestions and recommendations relating to the way various jobs are performed
- Consults with his/her supervisor or manager regarding items of relevance to the parking operation
- Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
- In problem situations, the ability to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
- Act as a front line employee which is considered an extremely important function of this position
- Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
- Responsible for prioritization of various jobs with his/her supervisors/manager
Skills, Knowledge and Expertise
- Strong command of the English language and be friendly, even-tempered, cooperative, able to work independently and as part of a team and be able to communicate effectively
- Basic knowledge of the parking equipment used at the site; Handheld units, printers, radios.
- Basic knowledge of both desk/handheld POS parking equipment used at the site
- Customer Service Experience preferred
- Must be willing to work extended, irregular and flexible hours as related to the event schedule, including working evenings, weekends and holidays as required.