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Director, MSO Operations

3 months ago

Carrollton, United States DFW Healthcare MSO Full time
Job DescriptionJob Description

Director, MSO Operations

Summary

The Director of MSO Operations will develop critically important relationships with owned and affiliated medical practices, mostly primary care, as they adopt and implement a deeper contractual partnership with the MSO. These dynamic arrangements with entrepreneurial physicians will require a very confident and compassionate servant leader who can minimize risks, be respectfully direct, and buffer the stress placed on physicians and their staff in these transitions. The Director must possess expert knowledge of multi-site physician practice operations, in addition to proven experience in developing and maintain strong relationships, and fostering trust, with physicians.

The Director will have full budget responsibility for each practice within their purview, including projected revenue growth, which will often require the implementation of new service lines. Very close coordination with other functional area leaders including Marketing, Finance/Admin, and Technology will be important to successful launches of new product lines or provider schedules. The Director will work cross-functionally with almost every area of the business, but must take complete ownership of deliverables, and most importantly, results as the ultimate owner of the revenue targets.

Key Responsibilities:

  • Assists in operational and financial assessment of target physician practices, including identifying areas of strength/weakness, and opportunities for growth and improvement.
  • Key contributor to the process of executive decision making on recommended operational and business changes to the partner practices, validating with Finance
  • Establish and document standard processes, protocols, training, and policies that deliver industry best care and service, collaborating closely with clinical leaders and other resources as needed for expertise
  • Ensure warm hand-offs from Strategy/Sales team(s) in a practice purchase or partnership transaction, taking high ownership of the comprehensive project plan and delivery on all promises to partners
  • Develop and direct clinical operational systems that achieve budgetary and performance targets established by the Executive leadership team
  • Introduce cycles of continuous improvement, in addition to routine quality assurance activities
  • Increase market share, revenues, and performance of each practice location and introduce efficiencies, all in line with agreed upon budgets
  • Anticipate, escalate, and resolve important risks and barriers with high urgency and frequent updates, focusing Executive resources thoughtfully with solutions in mind
  • Oversee day-to-day operations and practice staff through organizational structures that engender productivity and accountability, and connect each location to the greater vision, mission, and team
  • Implement effective relationship management plans and tactics, fostering open communication and high trust among all practice leaders, which may include team building and one-on-one engagement
  • Collaborate closely with the MSO’s value-based care team and train to expert level in order to build workflows that maximize all rewards payments and the company’s overall value
  • In coordination with Finance and other functional resources, develop and distribute high quality, timely financial, volume, operations, KPI reporting on all areas of responsibility weekly (for new initiatives/locations) and eventually monthly. Maximize EHR, back-office support resources, and other resources to assist.
  • Coordinate with SVP, MSO to scale operations structure as needed to support growth of network, to include multi-state operations
  • Hire, train and develop middle-management and other support staff as needed to support operational optimization and growth
  • Train and develop Clinic managers to practice at “top of licensure”, to operate independently to achieve clinic-specific goals and objectives

Required Skills and Abilities:

  • Minimum 5 years progressive operational leadership experience with demonstrated results in a healthcare setting
  • Experience with direct oversight/responsibility for multiple clinical locations
  • Minimum 5 years practice management and supervisory experience in an outpatient medical clinic, preferably primary care, with strong familiarity in revenue cycle management, ancillary services implementation, new patient marketing, vendor management, and clinical team management
  • Experience with value-based care and quality initiatives
  • Experience with mergers or acquisitions, and successful change management leadership
  • Demonstrated ability to prioritize effectively in a high-growth environment
  • Highly organized and detail-oriented
  • Ability to build and maintain very respectful, effective physician relationships
  • Excellent problem-solving and negotiating skills with a highly strategic mind
  • Strong presentation and speaking skills, experience preparing executive facing content
  • Ability to lead with influence and inspiration, not always authority, and bring together cross-functional teams
  • Familiarity with health plan contract models, language, and requirements as related to practices

Education and Experience:

  • Master’s degree in healthcare or business administration preferred
  • Clinical credentials and experience a plus
  • Experience with value-based care and quality initiatives

Physical and Other Requirements:

  • Ability to travel routinely within greater Dallas-Fort Worth and occasionally outside the area

Job Type: Full-time