Customer Service Representative

2 weeks ago

Sparks, United States Fyzical Sparks Part time $21 - $25
Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist (CCS) opening in Sparks, NV, that is a perfect fit for you

We are seeking a dedicated and compassionate Client Care Specialist (CCS) to join our team at Fyzical Sparks. As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as CCS is central to our daily operations. We treat patients with dignity and empathy, and we work hard to improve lives through physical therapy. You will play a crucial role in ensuring our patients feel welcomed, supported and valued throughout their journey with us.

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our CCS, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  

Our people are our greatest asset – we hire individuals who are professional and enthusiastically embrace advances in research, technology, science, and health care. In exchange, our teams enjoy a superb working environment, as well as unique and exciting possibilities for personal and professional growth. If you want to be the best at what you do and be rewarded for it, you have found the right place

Start down your exciting career path today by applying for our CCS job openingResponsibilities
  • Handle patient scheduling, appointments, multi-phone line
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians  
  • Send and keep a log of all reports sent to doctors
  • Collect all payments; insurance verification
  • Collect/open mail; distribute mail to proper areas/people
  • Send benefits paperwork to billing companies
  • Handle all scheduling and ensuing communication
  • Answer phones, act as a patient liaison, answer any questions from potential or current patients
  • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
  • Collect new patient intake information; track all clinic referrals
  • Fax reports to physicians; keep a log of incoming reports
  • Verify Insurance and track insurance-covered visits; take copayments
  • Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
  • Communicate with the office manager and clinicians about scheduling/patient arrival
Required Skills
  • High school diploma or equivalent; some college a plus
  • Previous experience in a customer service or administrative role, preferably in a healthcare or medical setting, a plus.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with clients, colleagues, healthcare and insurance providers.
  • Strong organizational skills and attention to detail , with the ability to multitask and prioritize tasks effectively in a fast paced environment.
  • Proficiency in using computer software and EMR systems.
  • Empathetic and compassionate demeanor, with a genuine desire to help others and provide exceptional client care.
  • Knowledge of medical terminology, insurance processes, and HIPAA regulations is a plus.
  • Flexibility to work clinic hours, which could require an earlier morning or later end of day.
  • Valid driver's license and reliable transportation.

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