Guest Relations

Job DescriptionJob DescriptionBenefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Profit sharing
• Training & development

Professional Objective:
To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Checkout, and beyond. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the Guest Relations area and maintain the Medi Spa/Spa boutique to ensure a beautiful presentation and profitability and to maximize and achieve department and individual revenue targets.

Position Activities and Responsibilities:
Displays masterful knowledge of Medi Spa experiences and menu
Able to maneuver through the software program quickly and effectively
Accurately enters point-of-sale data
Efficient at making reservations, check-in and check-out
Familiar and knowledgeable with Medi Spa boutique inventory
Assists with merchandising and maintaining the Medi Spa boutique
Assists with inventory management and other organizational tasks
Promotes Medi Spa services gift cards, and memberships
Provides gracious Medi Spa tours to visitors that lead to sales
Maintains a beautiful physical environment within the Guest Relations area
Great at phone management
Greets and checks guests in and out
Facilitates effective workflow for the technical team
Maintains a polished and professional image
Assists other support team members when asked
Attends all in-house training and commits to outside continuing education
Attends and participates in all general and team meetings
Participates in all aspects of marketing/special events planning and execution
Prepares promotion presentation and display
Mentors/trains new team members to help them grow
Professional guest communication
Maximize revenue generation for both treatments and retail
Maintains a smile at all times
Performs opening and closing duties
Able to handle unsatisfied guests
Monitors performance and achieves targets
Asks for Facebook likes and testimonials
Informs team members of cross-marketing opportunities
Treats all team members professionally

Desired Qualifications:
Experience in front-line guest service (Hospitality and Retail highly desired)
High school diploma or college
Computer skills and aptitude for mastering Medi Spa Software
Good selling abilities
Flexible schedule
Professional image with a gracious, warm, and genuine personality
Skincare knowledge and understanding of the Medi Spa menu
Good organizational skills and follow-through
Able to multi-task and improvise on the spur of the moment

Behavioral Characteristics:
Strong guest service orientation
Cheerful, upbeat personality
Enjoys team environment and interaction with co-workers
Excellent communication skills
Flexible and cooperative
High personal standards, good self-esteem
High energy, able to work in a fast-paced environment
Good sense of time management
Good sense of humor
Self-motivated, driven, and passionate about Medi Spa
Seeks out knowledge and enjoys learning, strives for professional growth

---