Spa Receptionist Guest Relations

3 weeks ago

Marietta, United States Supreme Body Studio Full time

Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Paid time off

Profit sharing

Training & development

Wellness resources

Professional Objective: To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Checkout, and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the Guest Relations area and maintain the Medi Spa/Spa boutique to ensure a beautiful presentation and profitability and to maximize and achieve department and individual revenue targets.

Position Activities and Responsibilities: • Displays masterful knowledge of Medi Spa experiences and menu • Able to maneuver through the software program quickly and effectively • Accurately enters point-of-sale data • Efficient at making reservations, check-in and check-out • Familiar and knowledgeable with Medi Spa boutique inventory • Assists with merchandising and maintaining the Medi Spa boutique • Assists with inventory management and other organizational tasks • Promotes Medi Spa services gift cards, and memberships • Provides gracious Medi Spa tours to visitors that lead to sales • Maintains a beautiful physical environment within the Guest Relations area • Great at phone management • Greets and checks guests in and out • Facilitates effective workflow for the technical team • Maintains a polished and professional image • Assists other support team members when asked • Attends all in-house training and commits to outside continuing education • Attends and participates in all general and team meetings • Participates in all aspects of marketing/special events planning and execution • Prepares promotion presentation and display • Mentors/trains new team members to help them grow • Professional guest communication • Maximize revenue generation for both treatments and retail • Maintains a smile at all times • Performs opening and closing duties • Able to handle unsatisfied guests • Monitors performance and achieves targets • Asks for Facebook likes and testimonials • Informs team members of cross-marketing opportunities • Treats all team members professionally

Desired Qualifications: • Experience in front-line guest service (Hospitality and Retail highly desired) • High school diploma or college • Computer skills and aptitude for mastering Medi Spa Software • Good selling abilities • Flexible schedule • Professional image with a gracious, warm, and genuine personality • Skincare knowledge and understanding of the Medi Spa menu • Good organizational skills and follow-through • Able to multi-task and improvise on the spur of the moment

Behavioral Characteristics: • Strong guest service orientation • Cheerful, upbeat personality • Enjoys team environment and interaction with co-workers • Excellent communication skills • Flexible and cooperative • High personal standards, good self-esteem • High energy, able to work in a fast-paced environment • Good sense of time management • Good sense of humor • Self-motivated, driven, and passionate about Medi Spa • Seeks out knowledge and enjoys learning, strives for professional growth

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