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Associate IT ERP Specialist

2 months ago

Houston, United States CECO Environmental Full time
Job DescriptionJob Description

JOB SUMMARY:

The Associate, IT ERP Specialist is responsible for providing support to internal and external users to use CECO’s ERP effectively to fulfill business objectives. The Associate, IT ERP Specialist will assist other IT ERP Specialists with system upgrades, conduct testing, and user-training. The Associate, IT ERP Specialist is expected to evaluate, respond, and troubleshoot ERP application issues in a timely, professional, and concise manner. Through thorough detail-orientation and proactive problem solving the Specialist will bridge business operations and software.

ESSENTIAL DUTIES & RESPONSIBILITIES:

This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department.

To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide support to ERP related issues and ensure that all tickets are properly triaged, documented, and prioritized in the ticketing system.
  • Manage, track, and provide solutions to reported issues.
  • Provide on-going training to both internal and external users.
  • Execute testing of software updates/patches.
  • Assist in analysis of existing business practices and mapping those practices and procedures to the existing functionality within the ERP.
  • Assists in the ERP system upgrades.
  • Provide references for users by writing and maintaining user documentation and providing technical system support.
  • Provide backup to the other IT ERP Specialists.

EDUCATION AND EXPERIENCE:

  • Required bachelor’s degree in computer science, information technology, or related field, or equivalent experience.
  • 3 years' experience with an ERP in a manufacturing environment specifically D365 F and O is required.
  • Experience working with operations teams to gather system requirements.
  • Familiarity with supply chain management and international logistics is a plus.
  • Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
  • Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.
  • Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
  • Demonstrated interpersonal skills with customer service experience and an ability to work across disciplines and in diverse locations internationally.
  • Adaptability and a willingness to learn new skills.
  • Knowledge of agile development methodologies and hands on with Azure DevOps.

LICENSING/CERTIFICATIONS:

  • Dynamics 365 certifications in Trade & Logistics, Production, and Shop Floor Control preferred.
  • Dynamics 365 certifications in Finance, Human Resources, and Project Accounting a plus