Oracle Cloud ERP Support Specialist

6 days ago

Houston, Texas, United States wm Full time
Job Summary

This intermediate-level position is part of a team responsible for the configuration and support of software application systems within the Finance Organization. As part of the Finance Technology team, this role provides intermediate technical, analytical, and consultative support delivering Finance processes for Oracle Cloud General Ledger, FAH, Lease Accounting, and integration assistance with numerous boundary systems.

Key Responsibilities
  • Reviews open cases/issues and troubleshoots or assigns to other team members for resolution. Coordinates with vendors regarding required support by opening tickets, escalating, and following up as required.
  • Supports Financial systems, including custom integrations (e.g., real-time, middleware, inbound, and outbound) and develops or updates existing BI/OTBI Reports in Oracle Cloud ERP.
  • Analyzes the impact of configuration from foundational structures to extensions to downstream systems and integrations.
  • Collaborates and works closely with onshore/offshore and middleware teams.
  • Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers.
  • Provides analysis and consultation on the implementation of new software application products or new modules in existing applications.
  • Executes unit, integration, and acceptance testing. May support functional teams with required screen shots and system steps for testing and change management.
  • Acts as subject matter experts and as Finance functional owners for Oracle Cloud ERP. Keeps up to date on application functionality, training, and releases.
  • Hands-on configuration of application(s), evaluating impact and supporting releases, patches, upgrades, and enhancements.
Requirements
  • Bachelor's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
  • Two (2) years of previous experience (in addition to education requirement).
Work Environment

This role is based in an office setting and requires the ability to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

At WM, each eligible employee receives a competitive total compensation package, including Medical, Dental, Vision, Life Insurance, and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more. Our employees also receive Paid Vacation, Holidays, and Personal Days.

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