Current jobs related to Cloud Support Supervisor - Norcross - USAN

  • Cloud Support Supervisor

    2 months ago

    Norcross, United States USAN Full time

    Job Title: Cloud Support Supervisor (Night Shift) Overview: Step into a leadership role as a Cloud Support Supervisor at USAN, where you will oversee and guide the Cloud Operations Support team in delivering exceptional support to our software services solutions and AWS Managed Services clients. As the night shift supervisor, you will manage daily operations...

  • Cloud Support Team Lead

    4 weeks ago

    Norcross, Georgia, United States USAN Full time

    Job Title: Cloud Support SupervisorUSAN is seeking a highly skilled Cloud Support Supervisor to lead our Cloud Operations Support team in delivering exceptional support to our software services solutions and AWS Managed Services clients.Key Responsibilities:Lead and manage a team of Cloud Support Engineers, providing guidance, coaching, and mentorship to...

  • Information Technology Help Desk Support

    2 weeks ago

    Norcross, United States YER USA Full time

    YER USA is proud to partner with a leading global manufacturer of vision inspection systems, originally founded in Germany in 1993. We are seeking a highly organized and proactive IT & Help Desk Assistant to support the team.Goal of positionIT Specialists maintain and improve the technical systems of a company to ensure all employees have the technology they...

  • Information Technology Help Desk Support

    2 weeks ago

    Norcross, United States YER USA Full time

    YER USA is proud to partner with a leading global manufacturer of vision inspection systems, originally founded in Germany in 1993. We are seeking a highly organized and proactive IT & Help Desk Assistant to support the team.Goal of positionIT Specialists maintain and improve the technical systems of a company to ensure all employees have the technology they...

  • Area Supervisor

    1 month ago

    Norcross, Georgia, United States dd's Discounts Full time

    Area Supervisor Job DescriptionAt dd's Discounts, we're looking for a skilled Area Supervisor to join our team. As an Area Supervisor, you'll play a critical role in maintaining a safe and secure shopping environment for our customers and associates.Key Responsibilities:Ensure a high level of awareness on the sales floor to prevent accidents and maintain a...

  • Supervisor

    2 weeks ago

    Norcross, Georgia, United States ServiceMaster Maintenance Systems by Nielsen Full time

    Job Title: SupervisorAt ServiceMaster Maintenance Systems by Nielsen, we are seeking a highly motivated and organized Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our cleaning services team, ensuring that our high standards of quality and customer satisfaction are met.Key...

  • Clinical Supervisor

    2 weeks ago

    Norcross, United States Georgia Hospice Care Full time

    Overview: Become an RN Clinical Supervisor with Georgia Hospice CareWe are looking for impeccable leaders to join our team who are committed to creating meaningful patient experiences. As a clinical supervisor at Georgia Hospice Care you'll manage the coordination, supervision, and implementation of professional and supportive services for our hospice...

  • Valet Operations Supervisor

    4 weeks ago

    Norcross, Georgia, United States SP+ Full time

    Job Title: Valet Operations SupervisorJob Summary:We are seeking a highly skilled and experienced Valet Operations Supervisor to join our team at SP+. As a Valet Operations Supervisor, you will be responsible for ensuring the smooth operation of our valet services, providing exceptional customer service, and leading a team of valet attendants.Key...

  • Maintenance Supervisor

    1 month ago

    Norcross, Georgia, United States PruittHealth Full time

    Maintenance Supervisor Job SummaryPruittHealth is seeking a skilled Maintenance Supervisor to oversee the physical plant and essential mechanical and electrical equipment. The ideal candidate will ensure the facility's infrastructure is in safe operating condition, providing a hazard-free environment for residents, staff, and visitors.Key...

  • Laboratory Supervisor

    3 weeks ago

    Norcross, United States Actalent Full time

    Job DescriptionJob DescriptionActively Screening for Laboratory Supervisor to join top Medical Laboratory in Norcross, GA!Job DescriptionSupervise the overall activities and monitor the continuous flow of sample processing.Maintain a heavy presence within the Laboratory to ensure productivity, efficiency, and to reduce downtime.Manage a team in a high...

  • Customer Service Supervisor

    1 month ago

    Norcross, Georgia, United States Iron Mountain Inc Full time

    Supervisor, Customer CareAt Iron Mountain, we're committed to protecting what our customers value most. As a Supervisor, Customer Care, you'll play a critical role in building personalized quality relationships with our internal and external customers.Key Responsibilities:Provide daily oversight to the team members, work volumes, and overall team...

  • ServiceMaster Supervisor

    2 weeks ago

    Norcross, Georgia, United States ServiceMaster Maintenance Systems by Nielsen Full time

    Job SummaryServiceMaster Clean is seeking a highly motivated and organized Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our cleaning staff, ensuring that all tasks are completed to the highest standards and that our customers receive exceptional service.Key...

  • Inside Sales Support

    2 weeks ago

    Norcross, United States GCD Full time

    Job Description: Inside Sales – Customer Support GCD Sales is a leading sales agency and partner in the electrical industry. As an electrical manufacturer’s representative GCD provides quality sales and marketing throughout the southeastern United States. We play a crucial role in facilitating and driving sales, providing industry and market expertise...

  • Inside Sales Support

    2 weeks ago

    Norcross, United States GCD Full time

    Job Description: Inside Sales – Customer Support GCD Sales is a leading sales agency and partner in the electrical industry. As an electrical manufacturer’s representative GCD provides quality sales and marketing throughout the southeastern United States. We play a crucial role in facilitating and driving sales, providing industry and market expertise...

  • Account Supervisor

    4 weeks ago

    Norcross, United States VIVO Full time

    Who we are:Since our inception 23 years ago, VIVO360, Inc. (VIVO), has consistently created exceptional experiences for our clients, that strengthen the relationships between their brands and the people who matter the most, their customers.Two decades ago, before “Culture” became a trending term in the advertising agency world, VIVO was living and...

  • Account Supervisor

    4 weeks ago

    Norcross, United States VIVO Full time

    Who we are:Since our inception 23 years ago, VIVO360, Inc. (VIVO), has consistently created exceptional experiences for our clients, that strengthen the relationships between their brands and the people who matter the most, their customers.Two decades ago, before “Culture” became a trending term in the advertising agency world, VIVO was living and...

  • Account Supervisor

    3 weeks ago

    Norcross, United States VIVO Full time

    Who we are:Since our inception 23 years ago, VIVO360, Inc. (VIVO), has consistently created exceptional experiences for our clients, that strengthen the relationships between their brands and the people who matter the most, their customers.Two decades ago, before “Culture” became a trending term in the advertising agency world, VIVO was living and...

  • Biomedical Services Supervisor

    3 weeks ago

    Norcross, United States Agiliti Full time

    Elevate Your Career as a Biomedical Services Supervisor in Atlanta, GA!Who We Are: At Agiliti, we transform lives with every interaction. As a nationwide team of passionate medical equipment management experts, we ensure that quality medical equipment is always available for effective patient care. We celebrate diversity and value unique backgrounds, ideas,...

  • Biomedical Services Supervisor

    3 weeks ago

    Norcross, United States Agiliti Full time

    Elevate Your Career as a Biomedical Services Supervisor in Atlanta, GA!Who We Are: At Agiliti, we transform lives with every interaction. As a nationwide team of passionate medical equipment management experts, we ensure that quality medical equipment is always available for effective patient care. We celebrate diversity and value unique backgrounds, ideas,...

  • Clinical Supervisor

    4 weeks ago

    Norcross, United States Aveanna Healthcare Full time

    Clinical Case Manager (RN)   (Clinical Supervisor)  This leadership opportunity involves managing a caseload of medically fragile patients while ensuring the clinical care delivered by our field staff meets or exceeds the Aveanna Clinical Standard of Excellence. Our ideal candidate will be outcome driven and able to thrive in an always-changing...

Cloud Support Supervisor

2 months ago

Norcross, United States USAN Full time
Job DescriptionJob DescriptionSalary:

Job Title: Cloud Support Supervisor (Night Shift)


Overview:
Step into a leadership role as a Cloud Support Supervisor at USAN, where you will oversee and guide the Cloud Operations Support team in delivering exceptional support to our software services solutions and AWS Managed Services clients. As the night shift supervisor, you will manage daily operations within our 24x7 Help Desk and Network Operations Center, ensuring that all team members are aligned with our commitment to operational excellence and customer satisfaction. Your responsibilities will include supervising a team of Cloud Support Engineers, managing escalations, coordinating with cross-functional teams, and driving continuous improvement initiatives.


Responsibilities:

  • Lead and manage the Cloud Operations Support team, providing guidance, coaching, and mentorship to ensure team members are performing at their highest potential.
  • Oversee daily operations of the 24x7 Help Desk and Network Operations Center, ensuring that all SLAs are met and that client issues are resolved promptly and efficiently.
  • Serve as the primary escalation point for complex or high-priority incidents, coordinating with Tier 3 support teams and other stakeholders to ensure swift resolution.
  • Conduct regular performance evaluations and provide constructive feedback to team members, fostering a culture of continuous learning and professional growth.
  • Ensure proper documentation of all client interactions, troubleshooting steps, and resolutions within our ServiceNow IT Service Management (ITSM) solution.
  • Monitor and analyze team performance metrics, identifying areas for improvement and implementing strategies to enhance service delivery and operational efficiency.
  • Collaborate with cross-functional teams, including product development, project management, and client success, to align support efforts with broader business goals.
  • Lead outage recovery efforts, managing communications, and coordinating resources to minimize impact on clients and ensure accurate and timely documentation of incident timelines.
  • Drive the development and refinement of Standard Operating Procedures (SOPs), ensuring that best practices are documented and shared across the team.
  • Stay informed about the latest advancements in cloud technologies, AWS services, and industry best practices, ensuring that the team remains current and effective.


Requirements:

  • Proven leadership skills with experience managing or supervising a technical support or operations team.
  • Strong technical aptitude and an understanding of cloud technologies, AWS services, and IT Service Management (ITSM) practices.
  • Excellent communication and interpersonal skills, with the ability to effectively manage client relationships and team dynamics.
  • Ability to thrive in a mission-critical, 24x7 environment, with flexibility to address urgent issues outside of standard working hours.
  • Commitment to ongoing professional development, including advanced AWS Certifications (Solutions Architect, SysOps Administrator, DevOps Engineer, etc.).
  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or five years of cumulative industry experience in a related field.
  • Minimum of 3-5 years of experience in a cloud operations or technical support role, with at least 2 years in a supervisory or leadership capacity.
  • Demonstrated experience in managing escalations, leading incident response efforts, and improving operational processes.
  • Familiarity with ITIL practices, as well as experience using ITSM tools to manage and track incidents and service requests.


Benefits:

  • Competitive salary and comprehensive benefits package, with opportunities for leadership advancement.
  • Access to ongoing training, certification programs, and professional development resources.
  • A dynamic and collaborative work environment that values innovation, teamwork, and excellence.
  • Opportunities to influence the strategic direction of the Cloud Operations Support function and contribute to company-wide initiatives.


Join USAN as a Cloud Support Supervisor and take on a pivotal role in leading our team to success. Apply today to shape the future of cloud support services with us