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Rapid Response Ambassador

3 months ago

San Diego, United States Downtown San Diego Partnership Full time
Job DescriptionJob Description

Position Title: Rapid Response Ambassador

Reports to: Shift Supervisor, Operations Manager, & Director of Maintenance Services

FLSA: Full-time (40 hours/week), Non-exempt (hourly) plus benefits

Salary: $24.00 per hour

Schedule: Day shift or Swing shift

Location: Downtown San Diego area

Why this job? - Benefits

  • Set Schedules (have the same 2 days off every week)
  • Medical Coverage; Dental Coverage; Vision Coverage
  • Discounted MTS Transit Pass (only $21 per month)
  • Earn up to 15 days of Paid Vacation annually
  • 5 days of Paid Sick Time annually
  • 401K Plan (eligible after 6 months of employment)
  • Employee Assistance Program

Position Summary

Under the direction of the Shift Supervisor, Operations Manager (OM), and Director of Maintenance Services, Maintenance Ambassadors will provide maintenance services within the Clean & Safe’s 275 block service area of Downtown San Diego. Neighborhoods within this service area include Cortez Hill, Columbia, Marina, City Center, East Village, and the Gaslamp Quarter. Every Maintenance Ambassador is responsible for one of these neighborhoods, where they provide maintenance services and serve as the neighborhood’s liaison. Duties include sweeping, trash removal, doggy bag dispenser refill, tree trimming, pressure washing, graffiti, gum, and sticker removal.

Essential Job Functions & Duties 90%

  • Servicing areas that need immediate attention
  • Power washing
  • Low landscaping
  • Remove graffiti and stickers on public property, such as stops signs, light poles, sidewalks, and utility boxes.
  • Enhance street furniture and tree grates by cleaning, painting, and de-odorizing the surfaces.
  • Sweep and mop sidewalks and curbs, including removing human and animal waste
  • Lift heavy trash bags (up to 50 lbs.) and empty public trash receptacles
  • Pick up any illegally dumped trash reported by businesses or property owners
  • Perform landscape maintenance, which involves raking leaves and removing weeds
  • Respond to maintenance calls from businesses and property owners
  • Provide excellent customer service assistance with residents, business owners, tourists, and patrons
  • Participate daily line-ups and safety readings/stretches for of maintenance personnel
  • Conduct daily inspections of equipment before and after use
  • Perform quality assurance duties as directed
  • Compile daily statistics using Eponic work logs, recording completed work orders
  • Complete quarterly training under the direction of Shift Supervisor
  • Perform other tasks as assigned by Executive Director, Director of Maintenance Services, Operations Manager, and Shift Supervisor.
  • Additional assigned tasks can be requested to the Hotspots Maintenance Ambassador

Administrative Tasks 10%

  • Adhere to all local, state, federal guidelines and laws. (i.e. HIPAA, OSHA, FLSA, traffic laws)
  • Adhere to all of the DSDP policies and procedures
  • Answer all calls and radios communication, in a polite and professional manner
  • Clean, maintain, and operate company issued equipment, including vehicles, phones, and radios
  • Use company telephone for data collection (Eponic) and timecard features (Paylocity)

**Please note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.**

Required Qualifications, Skills, and Abilities

  • Valid U.S. Driver’s License & clean driving record (required)
  • High School Diploma or GED
  • Previous janitorial or custodial experience
  • Ability to work varied hours, including weekends and holidays.
  • Outstanding customer service skills, in person and electronically (radio/ phone)
  • Strong verbal communication and listening skills
  • Ability to speak, read, and write in English.
  • Ability to use a cell phone for data collection

Pre-employment Requirements

This position is contingent on successfully passing a:

  • Criminal Background Check,
  • Pre-employment Drug Screening,
  • Motor Vehicle Report
  • Pre-employment Physical

DSDP is an Equal Opportunity Employer.

Core Attributes

  • Team Player
  • Flexible
  • Attention to detail
  • Outstanding customer service

About the Downtown San Diego Partnership

The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism are committed to nurturing a Downtown that benefits the entire San Diego region.

It also serves as the managing organization for several special districts and charitable foundations including the Property and Business Improvement District – otherwise known as Clean & Safe – which provides essential public services in the 275 blocks of Downtown San Diego. Through these programs, we have provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life on behalf of Downtown’s neighborhoods for more than 20 years.

Clean & Safe is committed to serving the following neighborhoods: Cortez Hill, Columbia, Marina, City Center, East Village, and the Gaslamp Quarter that make up Downtown San Diego. The 24/7 Operations consists of maintenance services along the public right of way, beautification efforts along with security and outreach services. This includes sweeping, trash removal, doggy bag dispenser refill, tree trimming, pressure washing, graffiti, gum, and sticker removal. The Clean & Safe Operations is committed to providing great customer service along with providing a cleaner and safer downtown to our stakeholders and residents.

In all, these programs provide an annual contractual budget of approximately $13 million annually.

To learn more about our work in these areas, please visit: www.downtownsandiego.org

Our Values

  • Deliver excellent service: We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders.
  • Be fun and open-minded with a quirky sense of creativity: We work hard but take time to celebrate our collective achievements and realize there's always more than one perspective to consider when approaching a challenge.
  • Pursue growth and learning: We invest in our people so they can continue to build skills and perspectives that enrich the work we do.
  • Build honest relationships and communication: We believe honesty leads to strong relationships built on a foundation of trust.
  • Nurture a safe work environment: We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment.
  • Inclusiveness and diversity: We honor the inherent value of every individual’s unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute one’s authentic self.

Our Commitment to Diversity, Equity, and Inclusion

At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego.