Guest Service Representative

2 weeks ago


Ames, United States Gateway Hotel & Conference Center Full time
Job DescriptionJob Description

Job Purpose: Ensure efficient and smooth operations for excellent guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.

Essential Duties & Responsibilities

  • Always greet guests in a friendly and professional manner
  • Perform accurate check-in and check-outs of guests daily
  • Answer telephone in a timely fashion
  • Make reservations over the phone and in person
  • Provide mutually beneficial solutions to guest complaints
  • Responsible for a cash float throughout your shift to ensure that everything balances at the end of shift
  • Exhibit teamwork throughout all departments of the hotel

Qualifications:

  • High School Diploma or GED required
  • 1-year hotel experience preferred
  • Customer Service experience
  • Ability to handle cash
  • Open availability preferred, nights and weekend availability are required

Reporting Relationships:

This job reports to

Front Office Manager

Front Office Assistant Manager

Front Desk Supervisor

The Gateway Hotel & Conference Center is an Equal Opportunity Employer.



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