Customer Service Representative

1 week ago


Stuart, Florida, United States TEKsystems Full time

*Description:*

We are looking for a personable driven Order Management Associate who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience; providing timely courteous service to achieve first-class customer satisfaction.

-Order entry and confirming accurate delivery details to the customers

-Perform order validation and exception resolution such as pricing issues.

-Generate customer order acknowledgements.

-To work as part of a team and deliver quality results by interacting with the customer and providing exceptional service.

-Order monitoring, credits/cancellations and purchase order revisions

-Collaborate with various departments like finance, logistics, sales, and shipping

-Manage and resolve external and internal queries relating to quote/order status

-Responsible for handling inbound customer calls/emails relating to orders, products, and services.

-Other duties and tasks as requested by management

*Additional Skills & Qualifications:*

Must Haves:

-High school diploma or equivalent.

-1+ years customer service experience

-Basic computer skills

-Patience, empathy, and professionalism

-Good communication abilities, including written and verbal

-Good problem-solving skills

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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