Customer Service Specialist

6 days ago


Stuart, Florida, United States The Contractor Consultants Full time

Join Apex Pavers & Pools:
Become Our Customer Service Specialist


Job Title:
Customer Service Specialist / Lead Intake Specialist

Company Name:
Apex Pavers & Pools

Salary:
$20 - $24 per hour, based on experience

Full Job Description:

Who we are:

Apex Pavers & Pools enhances and beautifies environments through top-tier paver and pool installations. Rooted in family values, we extend this sense of family to our employees and the communities we serve. Our commitment to integrity, quality, and customer satisfaction has established us as a leader in the industry. We guarantee our work for five years, supported by additional warranties from our manufacturing partners.

At Apex Pavers & Pools, we pride ourselves on delivering projects efficiently and to the highest standards, ensuring peace of mind and exceptional value for our clients.


Responsibilities include but are not limited to:


  • Lead Intake Specialist: Focus on customer service when customers call and visit the showroom. Follow up to confirm appointments, qualify appointments, and schedule for the sales team to meet with clients.
-
Office Administration:Maintain and update customer records, coordinate with the project management team, and facilitate communication between clients and the construction team. Perform various office tasks, including mailing, follow-up, orders, and keeping the showroom presentable.
-
Sales Support: Show customers around the showroom, assist in scheduling appointments and follow-ups, prepare and send out customer satisfaction surveys, support the sales team by providing information to potential clients, and assist with follow-up communications.
-
Computer Skills:Proficiency in using customer service software, Microsoft Office, and CRM systems.

  • High school diploma or equivalent; an Associate degree or higher is preferred.
  • Minimum of 2 years of experience in a customer service role, preferably within the construction or home improvement industry.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Sales experience and acumen.
  • Ability to handle multiple tasks and prioritize effectively in a fastpaced environment.
  • Exceptional problemsolving skills with a customerfocused approach.
  • Positive attitude and a professional demeanor.
  • Ability to work well independently and as part of a team.
  • Computer proficiency and ability to learn processes quickly to set clients up for success and manage expectations.

Benefits:

  • 401(k)
  • 401(k)
matching

  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off
  • Career Growth Opportunities
  • Continued Training and Certifications

Schedule:

  • Full Time onsite in Stuart, FL
  • Monday to Friday

Work Location:

  • In Person
  • Stuart, FL 34994: Relocate before starting work (required)
**_

  • We foster a familylike environment where every employee is valued. As an equal opportunity employer, we prioritize diversity in our workforce, recognizing that innovation thrives on varied perspectives. We embrace individuals from diverse backgrounds, including ethnicity, religion, and education, without regard to race, age, gender, or sexual identity._


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