Customer Service Rep

3 weeks ago


Cherry Hill, United States Allied Experts Full time
Job DescriptionJob Description

Allied Experts is currently hiring a full-time Customer Service Rep - CSR to join our team in the Cherry Hill area. This administrative and dispatch position earns a competitive hourly rate of $18- $25/hr, depending on experience. We offer the following benefits:

  • Health insurance
  • Paid dental
  • 401K
  • ESA (Employee Savings Account)
  • Life insurance
  • PTO/Sick time
  • Paid Holidays
  • Company parties

A DAY IN THE LIFE OF A CUSTOMER SERVICE REP - CSR

As a Customer Service Rep (CSR), you arrive each day determined to provide superb customer service to our clients and help keep our office running smoothly. Your primary responsibilities are to answer phones, schedule and confirm appointments, and make follow-up calls.

Your positive, friendly disposition comes through in all your interactions and is one of the reasons our clients enjoy doing business with us. Your excellent communication skills and attention to detail ensure that their needs are met. Because there are always a variety of office tasks that you can help with, you are never bored You love that you get to interact with people every day and enjoy keeping busy.

  • Schedule and book the service and maintenance appointments with our clients.
  • Anticipate and mitigate conflicts in allocations of resources before it affects the client's experience.
  • Confirm appointments with the clients prior to the arrival of our staff and inform them if the technician is running late.
  • Follow up with phone calls upon completion of work performed.
  • When an issue arises with client dissatisfaction, take immediate action to resolve it.
  • Call customers to confirm maintenance appointments and reschedule as necessary.
  • Work closely with the customer service department to coordinate scheduling.
  • Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
  • Ensure the accurate capture, data entry and maintenance of customer information.
  • Be familiar with Allied's, products/service plans, and services.
  • Coordinate with technicians when parts for their job arrives and where the Technician can find it.
  • Alert managers quickly to significant customer issues, serving as a champion of the client.
  • Scheduling of service technicians and based on skill set need and geographic locations.

ABOUT ALLIED EXPERTS

At Allied Experts our goal is to help homeowners achieve greater comfort, indoor air quality, and energy efficiency for a higher quality of life. We provide residential services including heating, cooling, plumbing, weatherization, and insulation. Energy efficiency is our specialty. Our service area includes Cherry Hill and over 130 municipalities across New Jersey. What sets us apart in our industry is our focus on outstanding customer service as well as getting to the root cause of home performance issues by taking a "whole-house" approach and offering the best proposal for the client. Consequently, we were named the nation's #1 ranked Home Performance With Energy Star Contractor and have been recognized six times as Century Club Award Winners by the EPA.

We maintain a high employee retention rate, allowing us to consistently provide these quality services. This is due to our company culture and the opportunities we provide for our employees. We offer a team-oriented environment where we look out for each other and are accountable to one another. We challenge everyone to become the best at their profession for their own benefit as well as that of our entire team.

REQUIREMENTS

  • Customer Service Experience
  • Excellent phone skills including fielding inbound and outbound customer and technician calls
  • Able to handle office tasks, such as maintaining maintenance contracts and data entry
  • Can operate Microsoft Office Suites


  • Crest Hill, United States Domino's Pizza LLC Full time

    Company Description Starting from $13/Hour Domino's Pizza is hiring immediately for Pizza Cooks/Customer Service Representatives. Part-time and full-time permanent positions are available Nights and Weekends Looking for something fast-paced & a schedule that works with you, not against you?! Domino's Pizza is perfect for those looking for a flexible schedule...


  • Rocky Hill, Connecticut, United States Global Channel Management, Inc Full time

    Bilingual French/Eng Customer Service Rep  needs 2+ years experience Bilingual French/Eng Customer Service Rep requires: Bachelors Degree in technical field or College Degree in Trades Technical or mechanical aptitude/Hands-on experience preferred Strong oral and written communication skills are essential Strong customer related communications...

  • Patient Services Rep

    4 weeks ago


    Cherry Hill, United States Cooper University Health Care Full time

    This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line c Patient Services, Customer Service, Patient, Healthcare


  • Oxon Hill, United States McDonald's Full time

    McDonald's - 5500 SAINT BARNABAS RD [Crew Member / Restaurant Associate] As a Customer Service Rep at McDonald's, you'll: Greet and welcome customers to the restaurant; Assist them with their order with great service both in Drive- Thru and dine-in; Collaborate with the rest of the team ensuring the facilities are clean and organized; Ensure customers are...


  • Cherry Hill, United States Cooper University Hospital Full time

    About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...


  • Cherry Hill, United States A Bell Pest Services Full time

    Job DescriptionJob DescriptionOur Customer Service Representatives (CSR) are the link between our customers and our service techniciansAs a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with the fieldProvide exceptional support by ensuring clients have a great...


  • Cherry Hill, New Jersey, United States KOHLS Full time

    About the RoleIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.What You'll DoLead,...


  • Cherry Hill, United States Innovative Charity Events Full time

    Join our team as a **Customer Service Representative**, where you'll embark on an exciting journey of customer interaction, problem-solving, and building valuable client relationships. - **Your Main Responsibilities**:_ - Assume the role of our clients' representative and be their ambassador - Deliver exceptional customer service to both our new and existing...


  • Cherry Hill, United States Emerson Group Full time

    Job DescriptionJob DescriptionLONG TERM ASSIGNMENT WITH GREAT INSURANCE COMPANY IN CHERRY HILL!WORK IN OFFICE OR HYBRID$18./hrAssignment starts on Monday, from June 3rd until the end of September.Work 8:30-515 OR work 8:45-530 with a 45-minute lunch. (there are two 15-minute paid breaks)Be the first point of contact for all customers utilizing the call...


  • Cherry Hill, United States Sherwin-Williams Company Full time

    The Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, a Customer Service, Branch Associate, Associate, Service, Retail

  • Customer Svc Rep

    20 hours ago


    Cherry Hill, United States Long & Foster Full time

    Job Category : InsuranceRequisition Number : CUSTO009599Apply nowPosted : May 15, 2024Full-TimeHybridLocations Showing 1 locationCherry Hill, NJ 08002, USADescription To provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met. Job Duties and Responsibilities (Essential Job Functions)Support...

  • Customer Svc Rep

    6 days ago


    Cherry Hill, United States Long & Foster Full time

    To provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met.Job Duties and Responsibilities (Essential Job Functions) Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness....


  • Cherry Hill, United States Sherwin-Williams Full time

    The Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, mixing and color matching equipment, as needed. The individual selected for this role will be expected to work at Automotive Branch #9162: 1447...


  • Cherry Hill, United States KOHLS Full time

    About the RoleIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.What You’ll...


  • Cherry Hill, United States HomeServices Insurance Full time

    Purpose of Job : To provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met. Job Duties and Responsibilities (Essential Job Functions) Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational...


  • Cherry Hill, United States SI Busineess Solutions Full time

    THE RENEWABLE ENERGY INDUSTRY IS BOOMING - AND SO ARE WE! WHO ARE WE? In partnership with one of the country's premier solar energy companies, We are paving the way towards a brighter and cleaner future. We are on a mission to educate customers in local communities on making their homes more energy-efficient, reducing their carbon footprint, and even...

  • Outbound Sales Rep

    2 days ago


    Cedar Hill, United States HelloMello LLC Full time

    Job DescriptionJob DescriptionWe are seeking an Outbound Sales Rep to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the deadlineResolve...

  • Account Manager

    1 week ago


    Cherry Hill, United States Synerfac Full time

    Customer Account ManagerOur client, an innovative manufacturing company in business for over 60 years, is seeking an Account manager to act as point of contact for customers and assist in key functions such as quoting, product delivery, and interdepartmental collaboration.Requirements: * Represent company by acting as the primary point of contact for the...

  • Patient Services Rep

    4 weeks ago


    Cherry Hill, New Jersey, United States Cooper University Hospital Full time

    About Us: At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing...


  • Cherry Hill, United States Myrepublicbank Full time

    ** Senior Customer Service Associate - Cherry Hill** **Job Category****:** Customer Service **Requisition Number****:** SRUNI001997 Showing 1 location **Job Details** **Description** **Basic Job Duties*** * Deliver fantastic customer service. * Become a leader in Assist in account knowledge and opening needs * Be a Consumer Lending champion to ensure...