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Customer Service Representative
4 months ago
Our Customer Service Representatives (CSR) are the link between our customers and our service technicians
- As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with the field
- Provide exceptional support by ensuring clients have a great experience
- Create daily schedule to ensure the completion of daily tasks, special projects, and assignments
- Assist in working with Accounts Receivable and Collections to update efforts
- Proactively provide customers with updates and follow-up in a timely manner
- Stay informed on accurate services and sales information in an effort to provide the customer with correct data
- Maintain and update detailed records utilizing customer service software applications
- Respond to generated leads and referrals to drive increase in business
- Partner with management to develop framework to establish expectations and be able to not only meet deadlines but exceed
- Facilitate in the scheduling of service routes in an effective manner to optimize technicians’ time
- Assist in training of new team members as requested/needed
- Demonstrate strong attention to detail and accuracy while multitasking
Performance Skills include:
- Goal-driven attitude
- Self-starter
- Integrity and Character
- Detail Oriented
- Interpersonal Communication Skills
