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Medical Assistant

3 months ago

Auburn, United States UrgenCare LLC Full time
Job DescriptionJob Description

Medical Assistant


SUMMARY:  Provides assistance with various healthcare services following established policies and protocols including but not limited to obtaining specimens, conducting routine lab studies, and assisting with administrative functions.

DUTIES AND RESPONSIBILITIES:

  • Greets, receives, and prepares patients for procedures; conducts interviews with patients, measures vital signs, and records information.
  • Performs routine laboratory tests on patients as provided by established protocol.
  • Maintains nursing stations and examination areas in a manner consistent with OSHA standards.
  • Maintains inventory of medical supplies and materials.
  • Receives and screens telephone calls.
  • Coordinates patient flow.
  • Maintains office/department and patient records.
  • Prepares timely, legible, and complete documentation of all patient care as provided by law, regulation, and established policy.
  • Participates in continuing education to continually improve skills and abilities and stay abreast of current technologies/practices.
  • Ensures compliance with legal issues including but not limited to patient confidentiality and risk management.
  • Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.
  • Performs other related duties as assigned by management.
QUALIFICATIONS:
  • High school diploma or equivalent.
  • Must obtain and maintain BLS certification. 
  • Knowledge of medical terminology.
  • Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
  • Ability to understand and adhere to established policies, procedures, and protocols.
  • Strong charting/documentation skills.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Ability to manage priorities and workflow.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Good judgement with the ability to make timely and sound decisions.
  • Bilingual skills a plus.

COMPETENCIES:
  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service--Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • Frequently required to walk, sit, and stand.
  • Occasionally exposed to bloodborne and airborne pathogens or infectious materials
  • Occasionally required to travel for training purposes.
  • Required to attend at least 2 community clinic events per year.
  • Required to train at our Lagrange Georgia clinic for at least 3 shifts. 

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