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Client Services Representative

2 months ago

Santa Ana, United States Diamond Executives Full time
Job DescriptionJob Description

At Diamond Executives, we have perfected the ability to provide local business development solutions for nationally recognized telecommunications brands. Our clients are at the top of their field, and we pride ourselves in the ability to connect their offerings to the local community. Client Services Representatives are at the forefront of that pathway, and we continue to surpass expectations in client sales, consumer engagement, and outreach goals.

We are looking for a future Client Services Representative who can recognize customer needs through brief discussions within the local region. If you are looking to build your business knowledge, develop sales experience, work with people, and have a stable career, the Client Services Representative position is for you

 

Client Services Representative Position Responsibilities:

  • Initiate and complete customer service and sales process for client products and services through direct introduction to local consumers
  • Collaborate with other Client Services Representatives and management to build on customer service options given current sales options
  • Build a sound understanding of the communications industry and client developments to represent client abilities and offerings in the local community properly
  • Train on client protocol, products, promotions, sales, and specialized discounts to properly service potential customers
  • Approach customers with friendly and respectful communication to prompt conversation and initiate the sales process
 

Our Next Client Services Representative Will: 

  • Have professional and effective communication skills
  • Be enthusiastic about working with others both within the office and with potential consumers
  • Take the time to collaborate with other office departments and fellow Client Services Representatives to build more sales, customer service, and product knowledge
  • Pay attention to market dynamics and work with upper management to meet industry standards for sales, engagement, and service 
 

Basic Qualifications for Client Services Representative Position:

  • High School Diploma or GED required
  • Previous knowledge of customer service, retail, sales, or marketing is preferred
  • Ability to absorb entry-level training and implement in consumer-focused situations
  • Practical communication skills, whether working in office or with potential customers 
 

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