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Student Success Manager

2 months ago

New York, United States Inspira Education Full time
Job DescriptionJob Description

About Inspira Education

Inspira Education is one of the fastest-growing edtech startups in the US. As the world's leading network of top admissions consultants in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched institutions with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. We help college applicants and parents with the highest quality content, tutoring, and advising services for their college and graduate school applications.

We believe that diversity drives learning. To meet our mission, we encourage, support, and celebrate different ideas, perspectives, and backgrounds. As a fully distributed (remote) team, we challenge one another to find the most effective way to empower learners, teachers, and parents. Your name, race, religion, gender, nationality, sexual orientation, and age are not barriers; they are why we want to work with you. We invite talented and creative candidates who value the importance of nurturing a student's boundless curiosity to join us on this journey.

We operate globally across five brands - Inspira Futures, Inspira Advantage, Quad Education, Juris Education, and Foundation Learning. As one of the fastest growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world including Craft Ventures, Jeff Fluhr (Founder of Stubhub), David Sacks (Former COO of PayPal and Founder of Yammer), Kygo (World renowned DJ), among others.

The Role

We are currently hiring for a Student Success Manager, who is responsible for the student experience at Inspira Education Group. As a Student Success Manager at our organization, you are the main point of contact for the student and family, supporting the student in the timely execution of an agreed roadmap to achieve desired student outcomes and goals. You will work closely with varying internal stakeholders to ensure smooth completion of services and high client satisfaction. The key focus of the role is to build relationships, both internally and externally, and to communicate effectively to maintain trust and strong collaboration.
Our Student Success Managers also display business acumen and safeguard the students' and Inspira's investment from the beginning to the end of the student's journey with us.
As a partner to our counselors, students, and their families, you will be responsible for informing other team members of cultural or local expectations and requirements and contribute to the continuous improvement of our programs.

Responsibilities

  • Proactively organize meetings and interactive communications with students, parents and internal team members as required to check in, update on progress, support students to stay on schedule with milestones, and ensure client satisfaction
  • Coordinate and allocate students, leading the matching process with the appropriate tutors/mentors in conjunction with the Enrollment team, managing the relationships to ensure success from the beginning to the end of the clients' journey
  • Utilize all available resources (where applicable) to assist students with action steps to build admission candidacy and address application-related questions
  • Be the main point of contact to clients, with an emphasis on parent liaison, and provide timely and accurate responses to their inquiries concerning the college admissions process and the delivery of Inspira services
  • Engage in conflict resolution and handle complaints as the main point of contact
  • Closely check up and monitor client and tutor/mentor performance to ensure measurable outcomes
  • Monitor and report on student progress, strategically intervening where necessary for the benefit of the student
  • Stay up to date with and contribute to a pool of counselor training resources and knowledge base

Qualifications

  • High Level of Resilience:
    • Works well under pressure, demonstrating a positive outlook in times of uncertainty
    • Recognizes when to ask for support while continuing to perform effectively in stressful and ambiguous circumstances
    • Does not become defensive or irritated when times are tough, staying open to feedback and
  • Professionalism & Customer Service Attitude:
    • Acts professionally in unexpected situations in a fast paced environment, while dealing with a variety of clients and families
    • Handles customer complaints and criticism constructively by listening, ability to show patience and empathy in all situations
    • A services mindset showing genuine care and the desire to help others with a willingness to go above and beyond
  • Excellent Communication & Interpersonal Skills:
    • Commands attention and brings leadership to client meetings
    • Excels at making others feel at ease
    • Extensive experience in customer relationship management
    • Advanced English proficiency both verbal and written
  • Negotiation Skills & Adaptability:
    • Builds rapport and trust within the organization
    • Strong de-escalation and conflict resolution skills with high cultural awareness and adaptability
    • Can efficiently manage the different dynamics of customers and stakeholders from diverse backgrounds
  • Teamwork & Collaboration:
    • Highly organized and exhibit effective time management, result-oriented, effective problem-solving skills with a can-do attitude
    • Exhibit a positive attitude and a growth mindset in the workplace

Nice-To-Have

  • Prior relevant knowledge and experience in education/ mentoring/coaching/youth development is desirable
  • Knowledge of college admissions and international education systems would be helpful
  • Strong understanding of Hubspot and Google Suite

The targeted pay range for this role is $60,000, USD. Actual salary is dependent upon several factors, including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team and geographic location. The pay ratio between base pay and target incentive (if applicable) will be finalized at the offer. The pay range is subject to the discretion of the Company.

Why you'll love Inspira

  • Amazing people with a great vision and values
  • Remote-first team across the US and Canada
  • 100% coverage of health, vision, and dental benefits
  • Flexible Paid-time Off
  • Learning and Development Budget for Employees
  • Retirement Savings Plans
  • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
  • Note: certain benefits are not provided to 1099 contract workers

Interested in learning more about Inspira Education, please visit Inspira Education Group.

Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.