Resale Store Manager

2 months ago

Arlington Heights, United States Wings Program Inc Full time
Job DescriptionJob DescriptionDescription:


Monitor and lead all aspects of a WINGS resale store’s daily operations and ensures administration of store policies and procedures. The manager is in charge of meeting profitability goals through excellent merchandising, selling, and pricing of donations. Supervise paid staff and volunteers, rolls up sleeves to be part of the team. Strive for innovative solutions and alternatives in bettering the business.

Key Responsibilities:

· Create and maintain a positive, professional work environment

· Motivate sales staff/volunteers to achieve net profitability goals

· Ensure staff and volunteers are trained and have the resources to perform their jobs

· Perform daily inspections of all store departments to ensure standards in visual presentation, stock replenishment and housekeeping are maintained

· Hold staff accountable for following WINGS and Store policies and procedures; and when applicable (though rarely needed), process corrective action in a timely fashion at the request of, and in the absence of, the Chief Operations Officer

· Provide excellent communications within the store

· Ensure communications from WINGS Main Office and Resale Management are delivered to all staff in a timely fashion

· Plan and conduct regular store staff/volunteer meetings

· Provide weekly report of trainings and scheduling to the Chief Operations Officer

· During weekly supervision inform Chief Operations Officer of any problems or issues with staff and/or volunteers

· At least once a month meet with each staff member to review goals and processes

· Conduct employee reviews

· Oversee store Volunteers

· Coordinate with the Agency Community Resources Department to recruit Volunteers

· Obtain Volunteer commitments for the monthly schedule

· Establish specific goals/items for the Volunteers and Community Service Workers to execute daily as well as for those who come in during non-scheduled times

· Assess Volunteer needs and increase Volunteer retention

· Create a call-on-short-notice log to be used for staffing shortages and unplanned events.

· Maintain organized Volunteer job aids for store operations

· Create and maintain attractive displays and merchandising techniques while maximizing the use of floor space and schedule regular rotation of displays and merchandise

· Maintain consistent pricing with the other WINGS stores, per pricing from the Logistics Center

· Donor and Customer Interactions

· Supervise Donor interactions, including gratitude expressions

· Supervise Donation processing techniques and encourage processing improvements

· Supervise Customer interactions throughout the store and at the register

· Complete, on a timely basis, all administrative work as assigned by the Chief Operations Officer

· Other duties as assigned by the Chief Operations Officer

Requirements:

· 2 years of retail management experience, which includes customer service

· Associates Degree required, bachelor’s degree preferred

· Commitment to diversity, equity, and inclusion

· Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude

· Take ownership for the operations of the assigned Store with an entrepreneurial spirit and strong leadership skills

· Comfortable with technology both general computer and point of sale systems

· Ability to work a flexible schedule, including weekdays and weekends

· Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and standing for 8 hours.

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