Medical Billing Representative
3 weeks ago
Company Overview: Empowering Health, Enriching Lives: True Care’s Enduring Mission
At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.
Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.
We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare.
Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.
At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.
Position Title: Medical Billing Representative
Reports To: Billing Department Manager
Job summary: The Billing Representative creates, reviews and processes our billing and payments. The Billing Representative generates weekly invoices for services rendered to authorized clients using online portals and electronic resources for improved timing and efficiencies. He/she follows up on all claim denials and ensures payment for billed services.
Responsibilities include:
- Conduct weekly billing & electronic billing for assigned contracts
- Closely reviews all billing information for accuracy and submits all billing information to the correct parties
- Process payments received and relays pertinent information to the appropriate parties as required
- Responsible for keeping up with the agency's weekly billing cycle, follow up on all claims and ensure that billed visits are paid
- Ensure accuracy by routinely running reports to locate potential discrepancies
- Work in a collaborative manner with the Finance Department to resolve outstanding billing issues
- Investigate denied claims and procure necessary documentation to provide to the contracts for re-processing denials
- Communicate with appropriate departments to advise change in service requirements based on payments or denials
- Collaborate with authorizations and intake teams regarding patient eligibility needs based on payments or denials
- Ensure adherence to HIPAA regulations
- Follow agency policies and procedures
- Performs other duties as assigned
Job requirements:
- High School graduate or equivalent or degree in business administration, accounting or a related field a plus
- Prior billing experience, knowledge of ICD 10 codes; understanding of revenue codes and units
- Work experience in accounting.
- Experience in ePACES is a plus
- Excellent customer service skills and phone etiquette
- Computer literate with working knowledge of basic office software technology.
- Extremely detail oriented, good auditing eye and ability to review a document for certain key elements
- Patience and calm demeanor to deal with difficult scenarios.
- Positive and upbeat attitude
True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.
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