Medical Billing Customer Experience Team Lead
4 weeks ago
Teleperformance USA
Medical Billing Customer Experience Team Lead
Idaho
Apply Now
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement program
Purpose
We are looking for a competent Denial Management, Pre-Reg, Auth and PFCC Specialist responsible for providing various support within the medical billing department related to all medical payers to work on end to end RCM for collecting pending payment. This position involves collecting and managing accounts, following up with insurance companies, reconciling accounts, filing corrected claims, appealing claims when appropriate, and following up on all denials to ensure reprocessing and payment in a timely manner. The incumbent should exhibit professionalism and trustworthiness. Should have excellent communication and negotiation skills, as well as an ability to work independently.
This position is 100% work at home.
Responsibilities
Your Responsibilities
RCM Specialists care for the people who care for our patients by performing Pre-Reg, Auth, AR Denials and Patient Financial Contact center functions that require superior service and attention to detail.
Bring better care to the front lines by supporting the execution and achievement of functional areas and company goals
Partners with internal departments to resolve issues related to all tasks and assignments supporting the business
Point of contact for internal and external customer inquiries, which entails contacting insurance companies and/or addressing patient inquiries
Uses software and company systems to source, obtain, process, audit and analyze standard data reporting and presenting
Plans, organizes, and executes tasks and activities with urgency and in accordance with managers’ delegated assignments
Responds to and resolves issues related to Auth/Pre-Reg, AR Denials, patient and billing inquiries, while seeking leadership guidance for non-routine inquiries or escalated concerns
Providing excellent customer service to patients and insurance representatives.
Qualifications
Qualifications
Graduate/under graduate with minimum 4 years experience in denial management/AR Collection, Pre-Reg, Auth for US Healthcare process. EPIC experience is preferred.
Knowledge of EPIC software
Knowledge of Denial Management, Pre-Reg, Auth and PFCC
Thorough understanding of common healthcare industry terminology, practices and procedures regarding billing and reimbursement
General knowledge of how Government/Commercial payers reimburse
Excellent oral and written communication skills
Ability to use a Windows based computer system and common business software found in Microsoft Suite (Excel, PowerPoint, Outlook etc.)
Ability to work independently to effectively and efficiently perform assigned duties
Ability to maintain high level of ethics, and a courteous and professional demeanor
Ability to multi-task, establish and meet deadlines
Accurate typing/data entry at a minimum of 40 wpm.
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Job Locations
US-FL-Tallahassee | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | ...
#J-18808-Ljbffr
-
Medical Billing Office Asssitant
3 weeks ago
New York, United States Billing Geeks Full time $18 - $23All positions are office-based.We are a US based medical billing and management company dedicated to providing superior service to our clients and their patients. In this position, you will be responsible for a variety of tasks requiring excellent problem solving skills and sound judgment. A billing assistant is responsible for entering patient data into...
-
Billing Team Lead
4 weeks ago
New York, United States Debevoise & Plimpton Full timeBILLING TEAM LEAD Finance Department Debevoise & Plimpton LLP is a premier international law firm with market-leading practices, a global perspective and strong New York roots. Debevoise clients engage our lawyers for the high degree of quality, strategic focus and creativity we bring to our legal advice. Our talented administrative and legal support staff...
-
Billing Team Lead
1 month ago
New York, United States Debevoise & Plimpton Full timeBILLING TEAM LEAD Finance Department Debevoise & Plimpton LLP is a premier international law firm with market-leading practices, a global perspective and strong New York roots. Debevoise clients engage our lawyers for the high degree of quality, strategic focus and creativity we bring to our legal advice. Our talented administrative and legal support staff...
-
Billing Team Lead
1 month ago
New York, United States Debevoise & Plimpton Full timeBILLING TEAM LEAD Finance Department Debevoise & Plimpton LLP is a premier international law firm with market-leading practices, a global perspective and strong New York roots. Debevoise clients engage our lawyers for the high degree of quality, strategic focus and creativity we bring to our legal advice. Our talented administrative and legal support staff...
-
Billing Team Lead
7 days ago
New York, United States Ropes & Gray LLP Full timeAbout Ropes & Gray: The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C. The firm has consistently been recognized...
-
Customer Experience Team Lead
2 months ago
New York, United States Tommy John Full time**Customer Experience Team Lead** * New York, NY * Full Time * Experienced Tommy John is a comfort-focused lifestyle brand committed to solving the problem people have with their clothing. Most well-known for reimagining the fabric, fit, and function of underwear and undershirts, Tommy John has spent the past decade making the online and in-store shopping...
-
Lead Customer Experience Specialist
3 weeks ago
New York, United States Point Broadband Sunset Digital Full timeLead Customer Experience Specialist Bristol, VA Summary: This position is responsible for providing support to Supervisor and other members of the Customer Experience team. Supports Day to day operations, customer service support for installation, service, and billing inquiries. Duties and Responsibilities: Essential duties and responsibilities include but...
-
Lead Customer Experience Specialist
1 week ago
New York, United States Point Broadband Sunset Digital Full timeLead Customer Experience Specialist Bristol, VA Summary: This position is responsible for providing support to Supervisor and other members of the Customer Experience team. Supports Day to day operations, customer service support for installation, service, and billing inquiries. Duties and Responsibilities: Essential duties and responsibilities include but...
-
Customer Experience Billing Specialist
2 weeks ago
New York, United States Viola Full timeGlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry. We are looking for a Customer Experience...
-
Customer Experience Billing Specialist
3 weeks ago
New York, United States Viola Full timeGlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry. We are looking for a Customer Experience...
-
Lead Billing Clerk
1 week ago
New York, New York, United States tapwage Full timeOverviewConGobal, the go-to expert for multimodal, industrial terminal operations, is seeking an exoperience Billing Clerk to fill a Lead Billing Clerk role. This is a remote position.The Lead Billing Clerk will report to the Billing Supervisor and works closely with all corporate departments, including Accounts Payable, Purchasing, IT, Work Order...
-
Lead Billing Clerk
2 weeks ago
New York, New York, United States tapwage Full timeOverviewConGobal, the go-to expert for multimodal, industrial terminal operations, is seeking an exoperience Billing Clerk to fill a Lead Billing Clerk role. This is a remote position.The Lead Billing Clerk will report to the Billing Supervisor and works closely with all corporate departments, including Accounts Payable, Purchasing, IT, Work Order...
-
Medical Billing Office Lead
2 weeks ago
New York, NY, United States Grow Therapy Full timeThe RCM Lead is responsible for leading a team of 5-7 specialists to drive operational performance within the Revenue Cycle department. insurance eligibility, claim billing, collections, payment posting, and patient billing). Own multiple RCM operational functions and be responsible for driving performance based on key KPIs Perform root cause analysis...
-
Customer Experience Billing Specialist
2 weeks ago
New York, NY, United States Viola Full timeGlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry. We are looking for a Customer...
-
Customer Experience Billing Specialist
2 weeks ago
New York, NY, United States Viola Full timeGlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry. We are looking for a Customer Experience...
-
Lead Billing Clerk
1 week ago
New York City, United States tapwage Full timeOverview ConGobal, the go-to expert for multimodal, industrial terminal operations, is seeking an exoperience Billing Clerk to fill a Lead Billing Clerk role. This is a remote position. The Lead Billing Clerk will report to the Billing Supervisor and works closely with all corporate departments, including Accounts Payable, Purchasing, IT, Work Order...
-
Lead Billing Clerk
2 weeks ago
New York City, United States tapwage Full timeOverview ConGobal, the go-to expert for multimodal, industrial terminal operations, is seeking an exoperience Billing Clerk to fill a Lead Billing Clerk role. This is a remote position. The Lead Billing Clerk will report to the Billing Supervisor and works closely with all corporate departments, including Accounts Payable, Purchasing, IT, Work Order...
-
Medical Billing Manager
2 weeks ago
New York, United States CAIPA MSO Full timeCOMPANY SUMMARY CAIPA MSO is a management service organization in which we service over 2500 providers in the Greater New York City area. Our mission is to alleviate our provider's administrative tasks so that they may focus on patient care. The mission of CAIPA MSO is to unite the top health professionals to provide high quality care, utilizing the most...
-
Medical Billing Manager
1 week ago
New York, United States CAIPA MSO Full timeCOMPANY SUMMARY CAIPA MSO is a management service organization in which we service over 2500 providers in the Greater New York City area. Our mission is to alleviate our provider's administrative tasks so that they may focus on patient care. The mission of CAIPA MSO is to unite the top health professionals to provide high quality care, utilizing the most...
-
Customer Experience Billing Specialist
2 weeks ago
New York, NY, US Viola Full timeGlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry. We are looking for a Customer Experience...