![Agile People and Payroll LLC](https://media.trabajo.org/img/noimg.jpg)
Operations Support Specialist
2 months ago
ABOUT US
At Agile People and Payroll, LLC, we value diversity and inclusivity as strengths that make our teams successful, and we are passionate about helping our employees reach their full potential. As a Operations Support Specialist, we want you to feel that your employment with us will be meaningful, mutually beneficial, and enjoyable.
POSITION SUMMARY
As a Operations Support Specialist, you will be an integral part of our call center operations, helping customers through various communication channels. You will handle inquiries, resolve issues, call existing customers, enroll new customers and ensure customer satisfaction while adhering to company policies and procedures. This role requires flexibility in scheduling and job functions to support operations in areas requiring assistance based on business needs.
ROLE RESPONSIBILITIES
- Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner.
- Listen attentively to customer inquiries, assess their needs, and provide accurate information or solutions.
- Assist customers with product or service-related questions, assessing health insurance needs and processing enrollments.
- Follow predefined scripts and procedures to ensure consistency in customer interactions and adherence to compliance regulations.
- Identify and escalate priority issues or unresolved concerns to your team lead or manager for further assistance.
- Document all customer interactions accurately and thoroughly in the company's database or CRM system.
- Conduct calls to existing and potential customers to follow up on enrollment status
- Conduct calls to insurance agents to introduce them to us and seek their participation in our programs.
- Meet or exceed performance metrics, including quality assessments, call handling time, first call resolution, and customer satisfaction scores.
- Participate in ongoing training sessions to stay updated on product knowledge, company policies, and customer service best practices.
- Collaborating with team members and team leads to maintain a positive work environment and achieve team goals.
- Adapt to changing priorities and multitask effectively in a fast-paced contact center environment.
MINIMUM REQUIRMENTS
- High school diploma or equivalent experience.
- 2-4 Years of experience in a call center or customer service role.
- Active Texas Health and Life Insurance License
- Excellent communication skills, both verbal and written, with a clear and professional phone manner.
- Strong problem-solving abilities and the ability to remain calm and patient under pressure.
- Proficiency in using computer systems, navigating multiple software applications, and typing accurately.
- Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
- Demonstrated reliability, punctuality, and a strong work ethic.
- Commitment to providing exceptional customer service and achieving performance targets.
- Ability to work effectively both independently and as part of a team in a collaborative environment.
WHAT WE OFFER
- Above Industry Average Compensation (with Bonus Programs)
- Comprehensive Employee Benefits Package(Health, Dental, Vision Insurance + 401k)
- Growth Opportunities
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Job Type: Full-time
Schedule: Monday - Friday
Base Rate: $23-$25 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
- 2-4 Years In a Call/Contact Center or Customer Service Representative role.
Work Location:
- In person/In Office
-
Operations Support Specialist
2 weeks ago
Richardson, United States Agile People and Payroll LLC Full timeABOUT US At Agile People and Payroll, LLC, we value diversity and inclusivity as strengths that make our teams successful, and we are passionate about helping our employees reach their full potential. As a Operations Support Specialist, we want you to feel that your employment with us will be meaningful, mutually beneficial, and enjoyable. POSITION SUMMARY...
-
Customer Support Specialist in Retail
1 week ago
Richardson, Texas, United States AlphaGraphics Full timeWe are seeking a dedicated Customer Support Specialist in Retail to become an integral part of our team at AlphaGraphics. This role focuses on fostering and maintaining positive interactions with our clientele by ensuring their needs and expectations are met effectively. Benefits and Perks for the Customer Support Specialist:Attractive SalaryFlexible Work...
-
Administrative Support Specialist
1 week ago
Richardson, Texas, United States Excel Home Health Services LLC Full timePosition OverviewExcel Home Health Services LLC is seeking a dedicated Administrative Support Specialist to enhance our operational efficiency. While prior office experience is advantageous, it is not a strict requirement.Key Responsibilities:Demonstrate the ability to manage multiple tasks effectively.Exhibit strong organizational skills.Show reliability...
-
Junior Systems Support Specialist
1 week ago
Richardson, Texas, United States CornerStone Technology Talent Services Full timePosition Title: Junior Systems Support SpecialistCompany: CornerStone Technology Talent ServicesWe are currently seeking a Junior Systems Support Specialist to join our team. In this role, you will serve as the primary contact for users experiencing technical difficulties. Your responsibilities will include monitoring support requests, clarifying user...
-
Richardson, Texas, United States Advantix Full timeJob Posting: Financial Operations Specialist, Connectivity Company: Advantix Location: Remote Position: Financial Operations Specialist, Connectivity About Us: At Advantix, we are a rapidly expanding organization composed of passionate individuals, including customer service experts, channel advocates, technology enthusiasts, analysts, developers,...
-
Client Support Specialist
1 week ago
Richardson, Texas, United States UnitedHealth Group Full timeClient Support Specialist - Remote OpportunityAs a Client Support Specialist, you will have the opportunity to work remotely from anywhere in the U.S., tackling challenging customer service inquiries.About UnitedHealth Group:At UnitedHealth Group, we are dedicated to enhancing the health care experience, fostering healthier communities, and eliminating...
-
Yardi Support Specialist
3 weeks ago
Richardson, United States LURIN Management Services LLC Full timeJob DescriptionJob DescriptionDescription:Job Overview:As a Yardi Support Specialist, you will offer support for Yardi Voyager, related products, and third-party applications to the accounting and operations teams. Your responsibilities will include managing help desk tickets, analyzing ticket data, and advising clients on ways to enhance efficiency and...
-
YARDI Support Specialist
3 weeks ago
Richardson, United States LURIN Full timeAs a Yardi Support Specialist, you will offer support for Yardi Voyager, related products, and third-party applications to the accounting and operations teams. Your responsibilities will include managing help desk tickets, analyzing ticket data, and advising clients on ways to enhance efficiency and optimize their use of the technology platform....
-
YARDI Support Specialist
3 weeks ago
Richardson, United States LURIN Full timeAs a Yardi Support Specialist, you will offer support for Yardi Voyager, related products, and third-party applications to the accounting and operations teams. Your responsibilities will include managing help desk tickets, analyzing ticket data, and advising clients on ways to enhance efficiency and optimize their use of the technology platform....
-
Client Support Specialist
1 week ago
Richardson, Texas, United States Associa Full timePosition OverviewThe Client Support Specialist plays a crucial role in addressing customer inquiries and resolving issues effectively.Key ResponsibilitiesAssist clients with various concerns and questions.Provide support through multiple channels, including phone and email.Engage with customers directly when necessary.Skills and QualificationsStrong...
-
Client Support Specialist
1 week ago
Richardson, Texas, United States Associa Full timePosition OverviewThe Client Support Specialist plays a crucial role in ensuring customer satisfaction by addressing various inquiries and resolving issues that clients may encounter.Key ResponsibilitiesAssist clients with their questions and concerns through various communication channels.Provide effective solutions and support to enhance the customer...
-
Client Support Specialist
1 week ago
Richardson, Texas, United States Associa Full timePosition OverviewThe Client Support Specialist plays a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues effectively.Key ResponsibilitiesAssist clients with various concerns and questions they may encounter.Provide support through multiple channels, including phone and email.Engage with customers in a professional...
-
Junior Behavioral Support Specialist
1 week ago
Richardson, Texas, United States Behavioral Innovations Full timePosition Overview:We are seeking dedicated individuals for the role of Junior Behavioral Support Specialist to join our team at Behavioral Innovations. This is an exciting opportunity for both newcomers and those with prior experience in the field of Applied Behavior Analysis (ABA).About Us:At Behavioral Innovations, we are committed to enhancing the lives...
-
Technical Support Specialist
1 week ago
Richardson, Texas, United States She Recruits, LLC Full timeJob Title: MSP Provisioning IT Specialist Location: Remote Salary: $40k-45k General Overview: The MSP Provisioning IT Specialist plays a vital role in preparing and configuring Microsoft Windows and Mac OSX devices for client deployment. This position requires adherence to established protocols, efficient management of service requests, and on-site...
-
Insurance Agency Support Specialist
1 week ago
Richardson, Texas, United States Platinum Eagle Insurance Full timePosition: Insurance Agency Support SpecialistCompany Overview:Platinum Eagle Insurance is a premier insurance provider committed to delivering exceptional client service and customized insurance solutions tailored to individual needs.Employee Benefits:Comprehensive paid time offCareer growth opportunitiesAttractive salary and compensation packageRole...
-
Technical Support Specialist
1 week ago
Richardson, Texas, United States She Recruits, LLC Full timeJob Title: MSP Provisioning IT Specialist Location: Remote Salary: $40k-45k General Overview: The MSP Provisioning IT Specialist plays a vital role in preparing and configuring Microsoft Windows and Mac OSX devices for client deployment. This position requires adherence to established protocols, effective management of service requests, and on-site...
-
Claims Support Specialist
1 week ago
Richardson, Texas, United States State Farm Full timePosition OverviewAdvance your career with one of the leading organizations for professional development in the United States. At State Farm, we prioritize our employees by offering a comprehensive Total Rewards package:The starting salary ranges from $42,000 to $53,707.50 annually, equating to approximately $26.65 per hour. We value work-life balance, hence...
-
Educational Center Support Specialist
1 week ago
Richardson, Texas, United States Sylvan Learning of West Richardson Full timeEducational Center Support SpecialistSylvan Learning of West Richardson is a prominent provider of supplemental education, catering to students from pre-kindergarten through 12th grade. With over 45 years of experience, we are committed to fostering positive educational outcomes at every stage of learning. Our certified educators are focused on personalized...
-
Revenue Cycle Support Specialist
1 week ago
Richardson, Texas, United States RCO E Campbell Full timeJob OverviewPosition SummaryThe Revenue Cycle Support Specialist plays a crucial role in providing exceptional customer service within the Revenue Cycle Operations. This position is essential for addressing patient billing inquiries and ensuring efficient reimbursement processes from insurance providers while managing patient self-pay responsibilities.Key...
-
Revenue Cycle Support Specialist
1 week ago
Richardson, Texas, United States RCO E Campbell Full timeJob OverviewPosition SummaryThe Revenue Cycle Support Specialist plays a crucial role in delivering exceptional customer service within the Revenue Cycle Operations. This position is essential for addressing patient billing inquiries and ensuring accurate and timely reimbursement from insurance providers while managing patient self-pay responsibilities.Key...