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Rental Equipment Manager

4 months ago

New Castle, United States Gillman Home Center Full time
Job DescriptionJob Description***This position will work at our MUNCIE, IN retail store location***

The Rental Manager is responsible for planning, coordinating and directing the retail rental operations of all equipment at their assigned location. The position keeps an up to date inventory and acts as a technical adviser on all equipment issues.

Essential Functions:
  • Provide excellent service to customers.
  • Treat all team members, vendors, and customers with courtesy and respect.
  • Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
  • Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
  • Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
  • Open and close rental contracts and reservation. Ring out rental transactions on point of sale system.
  • In presence of customer check equipment for damage, fuel levels, missing parts, etc.
  • Monitor and track equipment on a daily basis. Follow up on contracts to ensure equipment is returned within contract timelines. In the case that equipment is late, contact the customer, and inform General Manager. Assist with recovery efforts when needed. For a rental late more than one day, inform Central Office.
  • Check in returning equipment. Inspect for damage, missing parts, fuel levels and cleanliness. Charge fees when necessary.
  • Deliver and pick up rental equipment as needed.
  • Inspect equipment on a regular basis to comply with company safety policies. Conduct repairs and maintenance on rental equipment; generate purchase orders for repairs or required maintenance.
  • Ensure that out of service equipment is repaired in a timely manner. Communicate needs to outsource repairs to central office.
  • Maintain missed rental report and perform daily, weekly, monthly, and yearly reports as necessary.
  • Keep an up-to-date “Rental Down” list with a plan on how to work on these items.
  • Care for and maintain company provided tools. Inform General Manager of any tool or equipment needs.
  • Ensure DMV registration and current insurance cards are on file for equipment. Make sure license plates have current year registration stickers on them.
  • Maintain a clean, organized and safe rental area.
  • Opening and closing store as assigned.
  • Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
  • Always continue to make customers a priority while working your department.
  • Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
  • Help out in other areas of the store as needed.
  • Follow all company policies and procedures.
  • Other duties assigned as necessary.
Required Skills/Abilities:
  • Strong mechanical skills.
  • Excellent customer service.
  • Good organizational skills.
  • Proficient with computer skills.
Supervisory Responsibility: This position does not supervise team members.

Work Environment: While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Requirements:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
  • Prolonged periods of standing and walking throughout the day.
  • Must be able to drive a truck to deliver and pick up rental equipment.
  • Must be able to lift up to 50 lbs at times.
Position Type and Expected Hours of Work:
This is a full-time position, scheduled 45 hours/week. Days and hours of work vary. Must be available to work days, evenings and weekends.

Required Education and Experience:
  • High School Diploma or GED
  • Mechanical expertise is a must for this position.
  • Valid drivers license; For-Hire Endorsement not required but preferred.
Benefits Offered:
  • Medical Insurance
  • Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
  • 401k plan with employer contribution
  • Company paid $25k Life Insurance Plan
  • Employee discount
  • Vacation time
Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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