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Campus Dispatch Coordinator

3 months ago

Canton, United States Hall of Fame Village Full time
Job DescriptionJob DescriptionDescription:

Job Summary:

The Campus Dispatch Coordinator member will be responsible for creating work orders and dispatching to those who manage work crews, emergency response, or distribution of equipment to appropriate locations according to pre-determined schedules, requests, or urgent needs at Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW).


Essential Job Functions/Responsibilities:

- Create work orders to dispatch work crews or equipment to appropriate locations according to pre-determined schedules, requests, or urgent needs.

- Relaying information such as work orders, emergencies, or other information to work crews, inspectors, supervisors or emergency response personnel.

- Responsible for all functions of our 24/7 work order software. Including, but not limited to work order creation, automatic preventative maintenance work orders, equipment lists, and daily, weekly, monthly, and seasonal checklists.

- Prepare reports for showing time to complete work orders, 30-60-90 day categories for outstanding work orders, duplicate orders, etc.

- Use two-way radios, crisis communication systems, telephones, or text messaging to contact employees or emergency personnel.

- Communicates with supervisors or guests to resolve problems, requests for services or equipment.

- Prepares daily work schedules.

- Keeping and organizing work requests, charges or work performed, expenses for services performed, inventory records or other information.

- Provide superior guest service to visitors, guests, clients, vendors, and staff.

- Assist other departments with various tasks, when necessary and appropriate.

- Must adhere to and ensure uniform standards are met at all times.

- All other duties as assigned.


FULL-TIME/SALARY EXEMPT POSITION

Requirements:

Required Knowledge, Skills, & Desired Qualifications:

- High school diploma or GED required, College degree highly preferred.

- Previous experience in operations, reception, dispatch, extremely helpful.

- Must have excellent written and verbal communication skills.

- Excellent clerical and technology skills, ability to learn new software quickly for dispatching duties.

- Ability to spend time outside and on your feet in extreme weather conditions from time to time.

- Must work both well with others and independently.

- Have the ability to stay calm in stressful scenarios or during rapidly changing situations.

- Strong organizational skills.

- Have the ability to multi-task and change priorities quickly.

- Must have the ability to balance many projects at once.

- Must have the ability to work nights, weekends, and holidays as campus needs require.

- Conduct self in a professional manner both in personal appearance and attitude.

- Represent the Hall of Fame Village in a professional manner.


Physical Requirements for Position:

- The ability to lift up to 25 pounds regularly.

- The ability to move safely over uneven terrain, steps, or in construction zones.

- The ability to see and respond to dangerous or hazardous situations.

- The ability to work in various Ohio weather conditions, inside and outside.

- Must be able to hear, see, and speak.

- Ability to comprehend instructions and retain information.

- Must have manual dexterity necessary to complete all job duties.

- Must be available to work in Canton, Ohio.


Core Competencies:

- Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.

- Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.

- Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.

- Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.

- Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.

- Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.

- Coaching and Development: Encourages and inspires others’ development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.

- Execution: Ability to take plans and successfully execute against them.


ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY

Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW) is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton, Ohio, the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports, fantasy sports, and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus. Additional information on the Company can be found at www.HOFREco.com.


ABOUT HALL OF FAME VILLAGE

Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides, an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit www.HOFVillage.com.


Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.