Customer Service Sales Representative

2 weeks ago


Granby, United States Farmers Insurance District 50 Full time
Job DescriptionJob Description

The Customer Service Sales Representative works to maximize positive customer experiences by quickly responding to and resolving customer policy and account-related inquiries. Communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts, while effectively identifying the need for and cross-selling additional products.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off


Responsibilities
  • Establish customer requirements and expectations in order to help the customer identify their specific product needs.
  • Start the cross-sell/up-sell appropriate products to existing customers as needed.
  • Record client interactions and transactions, detailing client inquiries, requests, concerns, comments, and any actions taken.
  • Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on identified needs.
  • Understand the claims process and act as a liaison between the claims adjuster, client and claimant.



Requirements
  • Principled Ethical, honest and enthusiastic.
  • Drive and Productivity - Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; undertakes additional responsibilities and responds to situations as they arise without supervision.
  • Communication - Exceptional verbal and written communication, detail oriented and outstanding follow-up skills.




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