Chief Operating Officer

Description

The Chief Operating Officer serves under the direction of the Executive Director/CEO of the Oakland Community Health Network (OCHN) as part of their Executive Leadership Team and is immediately responsible for the oversight, direction, and coordination for the OCHN departments: Provider Network Team, Quality, Training, and other assigned areas. In the absence of the Executive Director/CEO is responsible for the day-to-day operations of the OCHN.

Job Summary

Supports the Executive Director - CEO in leading, planning, directing, and making decisions related to OCHN’s program and administrative services. Responsible for managing the service and program operations at OCHN and for the development and implementation of the Strategic Plan and the Annual Plan and Budget. An active participant in local, state, and national work groups to advance the mission, vision, and value of OCHN.

Principal Duties and Responsibilities

• Directs and coordinates the activities of the organization in accordance with policies, goals and objectives established by the Executive Director/CEO and the Board of Directors.
• Transmits the Executive Director/CEO views and desires to directors/supervisors within the OCHN provider network for implementation.
• Participates in and may direct the design, implementation, and evaluation of OCHN programs.
• Organizes and administers the day-to-day operations of the Network, with responsibility for the mission of the OCHN.
• Monitors program operations and identifies and reports potential and actual problem areas of the Executive Director/CEO.
• Directs the activities of the administrative staff in the implementation of OCHN programs and policies.
• Establishes program objectives, goals and priorities and determines operating policies and implementation methods within the context of overall policies and guidelines.
• Reviews progress and activity reports, assesses effectiveness of operations, and determines need for improvement.
• Reviews legislative proposals for impact on OCHN programs and policies and recommends positions of course of action.
• Directs the revision of policies and procedures to meet changes in law or policy.
• Advises staff in the resolution of sensitive, complex, or precedent –setting situations; determines appropriate course of action, assigns responsibilities and monitors actions and responses.
• Advises Executive Director/CEO of program accomplishments.
• Generates public and staff confidence, interest, and participation in OCHN programs; motivates staff toward accomplishment of program objectives; influences authorities to favorable actions regarding the program areas.
• Assumes responsibility of OCHN operations in the absence of the President/CEO.
• Performs related work as assigned.
  

Essential Functions

• Oversight of Administrative Operations

  • Working knowledge of state, federal, and local contract obligations of Pre-Paid Inpatient Health Plans (PIHP) and Community Mental Health Specialty Programs (CMHSP).
  • Leads the organization's collaboration between teams through shared chairing of the Innovation and Operations Team, serving on the Executive Leadership Team, working with the Board/Sub-Committees/Advisory Councils, and coordinating the OCHN's work with community agencies and individuals.
  • Effectively communicate issue, progress and other details to the CEO, State, and other community stakeholders as well as clear and defined expectations to providers, staff, and the community as appropriate.

• Oversight of Programmatic Operations

  • Leads and manages the overall planning, development, and program implementation of work performed by the Service Network, Quality Management, Training and other department and programs as assigned by CEO
  • Provides direction and supervision to directors, managers, and individual employees of the above noted departments and teams through leadership, facilitation, teaching, coaching, coordination, problem solving, and conflict resolution.
  • Develops, implements, monitors, and successfully achieves a time-targeted, outcome-based Strategic Plan and Annual Plan and Budget.

• General Operations

  • Demonstrates knowledge and skills in the effective and efficient use of human, technical, and financial resources of the organization.
  • Models an applied commitment to organizational values, including knowledge and skills in person-centered practices as well as innovations in support, service, treatment, and care practices.
  • Represents the organization at speaking engagements, legislative events, and community events, as needed.
  • Serves as a member of the Human Resource Committee.
  • Actively engages in the professional development of staff through the Performance Management process.
  • As instructed by the Executive Director, assumes leadership, coordination, and/or otherwise participates in special projects and assignments.
  • Other duties, as assigned.

Job Requirements and Qualifications

• Education:
  • Bachelor's degree in a relevant discipline.
  • Master's degree in a relevant discipline required.

• Training Requirements (licenses, programs, or certificates):

  • Project Management Professional Certification or Six Sigma Certification a plus

• Knowledge Requirements:

  • Knowledge of public mental health service delivery systems.
  • Knowledge of managed health care and integrated care initiatives

• Experience:

  • Minimum of 8 years managerial/supervisory experience with at least 5 years in areas such as operations, budget planning, community mental health service delivery, managed care operations (public and private/commercial) and program development, design, and implementation.

• Job Specific Competencies/Skills:

  • Knowledge and professional experience in the following areas:
    1. budget planning, program development including grant application and management
    2. community mental health service delivery, and program direction public mental healthcare service delivery,
       • Demonstrated success in implementing organizational or network changes, experience leading diverse teams with diverse responsibilities.

• Managerial Competencies/Skills:

  • Ability to recognize and analyze complex operational/administrative or fiscal problems, and to recommend and implement solutions.
  • Ability to work collaboratively and create a team environment that resolves problems and implement solutions in an environment that fosters continuous improvement.
  • Ability to recruit, select, supervise, plan, direct, and evaluate the work of professional, administrative, and clerical employees.
  • Ability to provide developmental opportunities for future succession planning and skill enhancement.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to conduct effective meetings.
  • Ability to initiate, plan, develop, coordinate, and implement system wide programs.
  • Highly effective project management skills.
  • Highly effective interpersonal, active listening, negotiation, and conflict resolution skills.
  • Ability to respond appropriately to and manage crisis situations.
  • Knowledge of software applications, such as Microsoft Office.

Core Competencies

• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission, values, and practices; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

(Travel required, physical requirements, on-call schedules, etc.):

• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
• Must be available for meetings and events which may occur outside of standard office hours.
• Work performed primarily in an office environment.
• Hybrid (onsite/remote) work schedule available.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.