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Customer Service Assistant- Lubbock II, TX

3 months ago

Lubbock, United States WL PLASTICS LLC Full time
Job DescriptionJob Description Lubbock II, TX Location

Customer Service Assistant

BRIEF JOB DESCRIPTION:

  • The Customer Service Assistant (CSA) is responsible for receiving, accepting, and processing. The CSA also provides inside sales service by verifying stock availability, advising production lead times and providing quotations to customers as required.
  • The CSA reports to the Customer Service Manager.

RESPONSIBILITIES MAY INCLUDE:

  • process customer inquiries about stock availability, lead times, order status, and product certifications
  • generate sales quotes as required
  • enter sales orders (verifying inventory on-hand, pipe to be produced, pricing, and production lead times)
  • up-date plant production schedule as orders are complete (or as they require changes)
  • notify customers when orders are produced
  • coordinate the supply of documentation as requested by customers
  • submit requests for Product Certifications to QA Department and forward to customers upon request
  • prepare inventory count sheets
  • assist in recounting inventory variances as required
  • input monthly inventory count into SAP
  • adjust SAP inventory as required (eg’s: to correct production entries, for steel reel returns, etc.)
  • promote a safe workplace and ensure Administration and Shipping Departments comply with all safety procedures and policies
  • other duties as required

JOB REQUIREMENTS:

  • A post-secondary education in business, marketing or project management is preferred, or relevant work experience that includes customer service, sales, inventory control and scheduling.
  • Must be a U.S. citizen or a non-U.S. citizen having legal status to reside and work in the U.S. for reasons other than practical training
  • Requires proven skill set in leadership, teamwork, initiative, communications and adaptability.
  • Proficiency is MS Office is required and experience working with SAP is an asset.

PHYSICAL DEMANDS:

  • Walk, sit, stoop, bend, talk and hear
  • Use hand to fingers, handle, or feel objects, keyboarding, reach with hands and arms
  • Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, the ability to adjust focus and distinguish color.
  • Employee must be able to lift objects up to 50 pounds.

WORK ENVIRONMENT:

  • This position consists mostly of administrative tasks but does include some work outside in the pipe yard when inventory counts, or inspections are conducted.
  • Time will be spent among the office, production floor and yard areas. Sometime will be spent outside in all-weather conditions.
  • Work closely with Sales, Production, Quality Assurance, Administration and Shipping personnel.

TRAINING:

  • The Company provides training in SAP, customer service, safety, WHMIS and quality procedures.

ADVANCEMENT:

  • WL Plastics has a promote-from-within philosophy

TRAVEL REQUIREMENTS:

  • Travel is rarely required. Travel to other cities or manufacturing facilities may be necessary for training or benchmarking purposes.