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Program Specialist
2 months ago
Recovery Monitoring Solutions is a leading provider of treatment and electronic monitoring services, with corporate offices in Dallas, TX.
POSITION SUMMARYThe Program Specialist will actively engage three primary functions: 1) Recruiting/Screening and Coordination of onboarding new RMS Staff, 2) Training of new staff on all RMS systems related to electronic Monitoring (EM)/Drug Testing, and 3) Invoicing/Billing functions of Agency Paid programs. The Program Specialist works under direct or general supervision while exercising moderate independent decision-making authority. The Program Specialist will also be expected to provide coverage during times of staff shortages or planned and unplanned vacancies at program locations.
ESSENTIAL FUNCTIONS:- Coordinates and oversees the day-to-day workflow of subordinate staff in the department and is willing to be an EM/Drug Testing Technician to cover open shifts.
- Be primary contact for recruiting, screening, and onboarding new applicants for regional programs and serve as liaison with Human Resources on position postings.
- Train new staff on all RMS systems needed for their assigned location/position.
- Travel to EM as assigned to assist with program management as assigned by the Director.
- Complete all monthly invoicing/billing duties for Agency client programs as assigned by the EM.
- Provide the Director with all necessary information when guidance is requested.
- Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.
- Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
- Ensure compliance with organizational standards and client or customer communications.
- Process incoming/outgoing calls with company personnel, referring agencies and clients troubleshooting result inquiries.
- Represent RMS for required court testimonies.
- Manages conflicts and resolves complaints about or within the department.
- Program Specialist will be assigned a primary duty of electronic monitoring but will need to accept assignments to the other duties as needed.
- Performs other related duties as assigned.
- Regional travel to RMS locations is required.
- At least one (1) years of electronic monitoring experience required or equivalent experience in criminal justice programs and services.
- Clean Background
- Proficiency with Microsoft Office O365
- Experience with Drug Testing Program Software Applications and NetSuite are preferred.
- Self-motivated and self-directed.
- Analytical and organizational skills.
- Strong verbal and communication skills and excellent interpersonal skills.
- Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum functions associated with position.
- Must be willing and able to accept travel assignments to RMS locations with 24 business hours’ notice; some of these may require overnight travel.
- The travel requirement may be for 2-3 or more consecutive business days at a time.
- A Valid Texas Driver’s License will be required given the travel obligations of the position.