Production Operations Assistant Manager

2 months ago

Tampa, United States Bank of Tampa Full time
Job DescriptionJob Description

Position Overview

The goal of the Production Operations Assistant Manager is to be responsible for performing daily operational functions and supporting the Production Operations Manager oversee the entire Data Center Department. Primary focus is on day-to-day processing of checks and electronic transactions. This individual assists in ensuring the accurate, timely processing and settlement of transaction, account, and client data through the Bank’s core transactional computer systems, and the financial technology service providers for payment processing and the delivery of digital banking services. Oversees the automated and manual tasks necessary to complete daily processing, as well as required weekly, monthly, quarterly, and annual production activities. Participates in the planning, coordination, design, quality assurance, and implementation activities related to the proper execution and operation of applications and technologies within the bank’s core banking environment to support transaction and account processing. Provides leadership in planning and execution of the Bank’s BCP/DR plan to maintain the resiliency of our banking systems and processes. Coordinates with the appropriate IT, Operations, and third-party staff to promptly investigate and resolve incidents, errors, processing exceptions, and other issues that impact a stable and secure operating environment. Ensures that the online systems and other defined systems are available in a 24 x 7 environment, based on the Bank’s requirements.

Primary Duties and Responsibilities

  • Consistently delivers outstanding client service; providing premiere client satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
  • Processes transactional data from banking offices and third-party affiliates.
  • Runs scheduled jobs according to priority and follows daily checklists to ensure processes are finished to completion.
  • Creates and terminates user accounts, addresses issues with locked accounts and resets passwords.
  • Monitors and troubleshoots computer systems and communications between banking core and applications.
  • Responds to data center alarms, provides solutions and works with vendors for on-site and remote upgrades and repairs.
  • Assists with problem determination and resolution efforts when operational issues with integration solutions arise
  • Assists with the ongoing testing, development and implementation of the Corporate Disaster Recovery plan for Core Systems Restoration
  • Performs training functions on an as-­needed basis for specialized Fiserv software applications. Authors and maintains computer policies for specialized software applications and computer systems
  • Provides supervision and leadership for other members of operations staff.
  • Flexibility and availability to work “after normal hours” and some weekends when required.
  • Supports the bank’s change management processes and acts as the bank’s change manager when the Production Operations Manager is not available.
  • Serves as a backup for the Production Operations Manager, whenever necessary.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.


Minimum Qualifications

  • 5+ years of experience in the use of mainframe computer hardware.
  • 5+ years of experience with software use and installation, including operating systems, spreadsheets, word processing, desktop publishing, and database functions.
  • 1 year of previous leadership or management experience in a Data Center or bank environment.
  • Prior experience with IBM iSeries mainframe operating system and IBM Power Systems.
  • Knowledge of Fiserv Core systems and specifications.
  • Knowledge of electronic banking.
  • Strong communication skills, problem-solving skills, proficiency in programming languages and data structures, and knowledge of integration best practices are critical to successful performance in this role.
  • Detailed knowledge of the Data Center processes, procedures, and automation.
  • Ability to lift up to 50 pounds.
  • Some knowledge of Command shell and/or Powershell scripting.

Preferred Qualifications

  • 2-Year Degree and/or experience in Computer Science, Information Systems, or a related field or equivalent combination of education.
  • Troubleshooting and debugging experience in a user environment.
  • Prior computer operations, systems, programming, and telecommunication experience.
  • Experience with SMA OpCon automation tool.
  • Third Party applications which integrate with the Core system.
  • Prior experience with SQL Server.
  • Experience using, monitoring, and/or supporting middleware products such as Mulesoft.
  • Database management and backup.
  • Familiar with critical bank operational processes and basic accounting principles.
  • Familiar with ITIL/IT Service management principles.

Our Way

Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work

Make a meaningful difference in our community through our service and financial support

Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators

Benefits

You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:

  • Eligibility for health, dental, vision, life and disability insurance coverages
  • Retirement Plan - 401k with matching
  • ESOP- Employee Stock Ownership Plan
  • Time away from work – vacation time, sick time and holidays
  • Paid parental leave
  • Tuition Assistance
  • Professional development opportunities


THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER

A DRUG FREE WORKPLACE

E-VERIFY EMPLOYER

  • Product Manager

    3 months ago

    Tampa, United States Interop Technologies Full time

    Job DescriptionJob DescriptionPRIMARY RESPONSIBILITIES (include but not limited to):The Product Manager takes complete ownership and oversight of all aspects of their products. They are responsible for both product planning and product marketing. This includes managing the product throughout the product lifecycle, gathering and prioritizing product and...

  • Assistant Manager

    2 days ago

    Tampa, Florida, United States Marriott International Inc Full time

    Job SummaryThis is an entry-level management position that focuses on supporting the day-to-day activities of Rooms Operations. The successful candidate will be responsible for assisting in the management of Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services.Key ResponsibilitiesSupport the management of...

  • Assistant Manager

    5 days ago

    Tampa, Florida, United States Marriott International Inc Full time

    Job SummaryThis is an entry-level management position that focuses on supporting the day-to-day activities of Rooms Operations. The successful candidate will be responsible for assisting in the management of Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services.Key ResponsibilitiesSupport the management of...

  • Production Operations Supervisor

    5 days ago

    Tampa, Florida, United States CEMEX S.A.B. de C.V. Full time

    Job SummaryAs a key member of the CEMEX S.A.B. de C.V. team, the successful candidate will be responsible for overseeing the production process to ensure a high-quality product is delivered at an acceptable cost. This role requires strong leadership and organizational skills to effectively manage human resources, plant equipment, and operations.Key...

  • Asphalt Production Operator

    4 hours ago

    Tampa, Florida, United States Ergon Asphalt and Emulsions, Inc Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Asphalt Production Operator to join our team at Ergon Asphalt and Emulsions, Inc. As a key member of our production team, you will be responsible for ensuring the quality and efficiency of our asphalt binder production process.Key ResponsibilitiesAssist with laboratory testing and quality control...

  • Construction Project Manager

    1 month ago

    Tampa, United States STERIS - Commercial Operations Full time

    Job DescriptionJob DescriptionHow does a Construction/Integration Project Manager support STERIS?As a Construction/Integration Project Manager you will be responsible for the profitable execution of assigned integrated systems projects. You will make sure that assigned projects are done accurately, on-time, billed, within budget and within scope of the...

  • Assistant Manager

    2 weeks ago

    Tampa, United States Marriott Full time

    Job Number 24155247Job Category Rooms & Guest Services OperationsLocation Tampa Marriott Water Street, 505 Water Street, Tampa, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of...

  • Operations Manager

    5 days ago

    Tampa, Florida, United States KENNICOTT BROS CO Full time

    Job SummaryWe are seeking a highly skilled Department Supervisor to join our team at Kennicott Bros Co. as an Operations Manager. This is a full-time position responsible for overseeing the operations and logistics of our Sales and Distribution Centers.Key ResponsibilitiesSupervisory Responsibilities: Direct oversight of assigned department staff and...

  • Bilingual Production Manager

    2 weeks ago

    Tampa, United States ICP Group Full time

    Job DescriptionJob DescriptionInnovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets. ICP Group is comprised of market leading brands known for innovation, quality, and performance. Founded in 2015 and supported by a lean...

  • Product Manager

    4 weeks ago

    Tampa, United States BST Global Full time

    Summary of Duties & Responsibilities: The BST Project Pursuit and Delivery product team manages software that facilitates the following business processes in consulting firms: project pursuit and estimating, project initiation and planning, project execution and control, demand and capacity management, and project closure. Spanning software capabilities in...

  • Product Manager

    4 weeks ago

    Tampa, United States BST Global Full time

    Summary of Duties & Responsibilities: The BST Project Pursuit and Delivery product team manages software that facilitates the following business processes in consulting firms: project pursuit and estimating, project initiation and planning, project execution and control, demand and capacity management, and project closure. Spanning software capabilities in...

  • Associate Product Manager

    2 months ago

    Tampa, United States Oldcastle APG Full time

    Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The...

  • Associate Product Manager

    2 months ago

    Tampa, United States Oldcastle APG Full time

    Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The...

  • Operations Manager

    7 hours ago

    Tampa, Florida, United States Aramark Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Aramark. As a key member of our leadership team, you will be responsible for planning, managing, and guiding contracted services for multiple sites to meet operating and financial goals, client objectives, and customer needs.Key ResponsibilitiesLead a Team:...

  • Assistant Operations Manager

    2 months ago

    Tampa, Florida, United States Ports America Full time

    Essential Duties:Effectively manage the work activities of the Foreman, Labor, and other personnel; ensuring performance expectations and customer needs are met.Determine the amount of labor needed for each day and ensure labor is order appropriately for your assigned area.Make decisions affecting overtime cost and general expenditures and ensure they are...

  • Production Operations Coordinator

    2 weeks ago

    Tampa, Florida, United States 5 Star Staffing Solutions Full time

    Production Operations CoordinatorCompany: 5 Star Staffing SolutionsCompensation: $15.00 per hourWork Schedule: Two shifts available, with consecutive days offKey Responsibilities:Oversees and organizes job assignments utilizing a computerized tracking systemTracks job card progress and provides updates on timelinesConducts general administrative duties and...

  • Operations Manager

    3 months ago

    Tampa, United States Home Depot Full time

    Position Purpose: The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manager may be responsible for the supervision of one or more of the following: Inbound Operations (Unloading and Receiving), Warehouse...

  • Cold Brew Production Assistant

    2 weeks ago

    Tampa, Florida, United States Buddy Brew Coffee Full time

    Job OverviewJoin Our Dynamic TeamBuddy Brew Coffee is excited to announce openings for our Roastery location. If you have a passion for coffee and thrive in a production environment, we invite you to consider joining our Roastery and Cold Brew Production team.Key Responsibilities:Support Roasting Operations by preparing packaging and organizing roasted...

  • Production Gas Operator

    8 hours ago

    Tampa, Florida, United States Airgas, Inc. Full time

    Job SummaryAirgas, Inc. is seeking a skilled Plant Operator to join our team. As a key member of our production team, you will be responsible for ensuring the safe and efficient operation of our gas production facilities.Key ResponsibilitiesGas Production and Packaging: Make and/or repackage and pump compressed and liquefied gas into cylinders.Equipment...

  • Assistant Manager

    1 day ago

    Tampa, Florida, United States Rack Room Shoes Full time

    Job Summary:Rack Room Shoes is seeking a highly skilled and motivated Assistant Manager to join our team. As a key member of our store leadership, you will be responsible for managing day-to-day store operations, creating an exceptional customer shopping experience, and providing leadership and training to staff members.Key Responsibilities:Assist the Store...